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CTDI · 1 day ago

2nd shift Repair Supervisor

West Chester, PA

Full-time

Onsite

Mid Level

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers. The Repair Supervisor is responsible for coordinating repair activities, supervising a team of repair technicians, and ensuring efficient and timely completion of repairs while managing schedules and records.

Telecommunications

No H1B

Responsibilities

Assists the Branch Operations in coordinating the operations and processes of testing, repairing, and refurbishing products

Supervise and coordinate repair technicians to ensure timely and accurate completion of repair tasks, quality performance, safety standards, and efficient turnaround times

Direct the work of employees engaged in wiring, soldering, and assembling fabricated components to create subassemblies or assemblies for electrical or electronic systems

Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment

Conduct thorough reviews of work orders to ensure accuracy and completeness

Train and mentor repair technicians, providing ongoing coaching and development opportunities to enhance technical skills and performance

Assisting in enhancing the performance and productivity of a department of employees within the repair operation

Order parts and equipment, as necessary

Provide the next level of support for escalated technical issues during the work shift

Communicate with customers to provide updates on repair status and address any concerns or issues

Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors

All other duties assigned, based on the business the warehouse supports

Qualification

Electronics certificationTechnical management experienceLeadership skillsMicrosoft Office proficiencyISO 9000 knowledgeCustomer engagementDetail-orientedInterpersonal skillsEffective communicationProblem-solving skillsDecision-making capabilities

Required

Electronics certification

Previous technical management/leadership experience

Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously

Strong leadership and interpersonal skills

Effective communication skills, both verbal and written, with the ability to communicate technical information clearly and concisely

Capable problem-solving skills and decision-making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement

Capacity to engage with customers in a professional manner

Strong computer skills, including proficiency in Microsoft Office

Knowledge of ISO 9000 Quality Systems

United States (Required)

Must be 18 years of age

Monday (Required)

Tuesday (Required)

Wednesday (Required)

Thursday (Required)

Friday (Required)

Preferred

Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus

Experience working with UKG and Kronos

Experience in supervising temporary staff

General knowledge of OSHA Standards

Associate degree preferred or equivalent work experience