Samsara · 4 hours ago
Manager, Enterprise Customer Success
United States
Full-time
Remote
Senior Level, Lead/Staff
$97K/yr - $131K/yr
8+ years expSamsara is a pioneer of the Connected Operations™ Cloud, helping organizations improve their physical operations through IoT data. The Manager of the Enterprise Customer Success team will ensure enterprise customers derive value from Samsara's solutions, providing leadership and strategic direction to enhance customer engagement and satisfaction.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Ensure ongoing success and value realization for Samsara’s Enterprise Customers
Define and execute long-term strategies for the Enterprise Customer Success team that support Samsara’s commitment to providing excellent service and then scale it
Create goals, action plans, playbooks, and key metrics for the long-term success of Samsara’s Enterprise accounts
Deliver results across team KPIs and org level OKRs
Keep executives informed of progress and advocate for change when needed
Lead from the front with a willingness to get your hands dirty
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Hire, develop and lead an inclusive, engaged, and high performing team
Qualification
Required
8+ years relevant experience in a senior Customer Success, account management, or strategic consulting role
3+ years experience in a people management or leadership position
Clear leadership presence that translates across all communication channels -- in person, over video, and in writing
Solutions-focused with strong problem-solving skills
Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
Strong bias for action, the ability to think big while also executing with excellence
Data-driven – you use it to build a clear picture of priorities. And if data isn't readily available at your fingertips, you dig in and find ways to surface what you need
Strong track record of mentoring and building teams from scratch -- and retaining talent
Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite
Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance
Diplomacy, tact, and poise under pressure when working through customer issues
Demonstrated ability to foster an inclusive team environment that values diverse perspectives
Bachelor's degree from a 4-year institution
Ability to travel within the United States for customer meetings and events (up to 30%)
Preferred
Led a team where each team member managed a portfolio of 8-40 accounts
Experience using Gainsight
Passion for going above and beyond the call of duty for their customers and team members
Proven track record of partnering with Account Executives and Renewal Managers to develop and execute commercial expansion strategies
Strong program management experience
Strategic consulting experience
Benefits
Health benefits
Employee-led remote and flexible working
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2025-12-31
2025-12-31
Andreessen Horowitz
2025-12-31
Company data provided by crunchbase