USAJOBS · 3 months ago
Regional Ombudsman, CG-301-15
Dallas, Texas, USA
Full-time
Onsite
Mid, Senior Level
$175K/yr - $255K/yr
1+ years expThe Federal Deposit Insurance Corporation is seeking a Regional Ombudsman in their Dallas Regional Office. This role serves as a liaison to the FDIC and regulated financial institutions, aiming to influence systemic change to improve operations and customer service while promoting effective conflict management practices.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the principal OO liaison to RMS and DCP management and staff in the assigned region for regulatory issues brought forward by the industry
Serve as an expert liaison with other Divisions and Offices in the assigned region involved in matters brought to the attention of the OO
Build external relationships by promoting customer service and public relations within the region through responsive, professional and timely program stewardship that enhances the image of the Corporation
Meet with insured depository institution officials and/or boards of directors, FDIC and other federal and state government regulators to discuss and resolve complaints brought to the attention of the OO
Perform and/or coordinate the investigation of complaints; reviews supervisory materials for the resolution of complex or sensitive inquiries and complaints relating to FDIC regulatory activities
Develop extensive outreach programs to be presented to the industry, including bank commissioners and trade associations
Qualification
Required
Completion Of Financial Disclosure May Be Required
Minimum Background Investigation (MBI) required
Qualifying experience may be obtained in the private or public sector
To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 14-grade level or above in the Federal service
Specialized experience is defined as analyzing and processing examination reports of insured financial institutions; reviewing policies, rules and regulations to ensure fair treatment of institutions throughout the examination and regulatory processes; coordinating the analysis of operating programs related to the banking industry to identify patterns and systematic problems; and developing procedural and/or policy changes to resolve complaints and disputes made against insured depository institutions
Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement
For qualification determinations, your resume must contain the following for each work experience listed: Organization/Agency's Name, Title, Salary (series and grade, if applicable), Start and end dates (including the month and year), Number of hours you worked per week, Relevant experience that supports your response to the specialized experience that is stated in the job announcement
There is no substitution of education for the experience for this position
Benefits
Relocation expenses reimbursed: Yes—Relocation benefits may be provided in accordance with FDIC policy.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Company
USAJOBS
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