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Soho House & Co · 2 months ago

Host Le Vallauris

Palm Springs, CA

Full-time

Onsite

Entry Level

$20/hr - $20/hr

1+ years exp

Soho House & Co is a hospitality company that operates Le Vallauris Restaurant, where the host serves as the first point of contact for guests and members. The role involves greeting guests, managing reservations, and ensuring a positive dining experience through excellent service and communication skills.

AssociationConsultingHospitality

Responsibilities

Ensure every member and guest is welcomed by name (if local/immediately applicable) and new guests are welcomed in a warm,hospitable manner

Answer the phone lines in a kind and professional way and confidently answer standard Q&A regarding menus, hours of operation, general inquiries, deliveries, messages for guests, members, and from employees; among other inquiries in full and with complete detail

Create reservations in Open Table for guests over the phone or in person

Punctuate all calls and interactions with friendliness, accuracy, and discretion

Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly

Show welcome hospitality to guests and members, sharing any guest concerns or positive feedback to management to assess if follow up is needed

Influence a fun and positive atmosphere by being approachable and professional

Performs other duties as assigned by supervisor/manager

Qualification

OpenTable experiencePhone etiquetteProblem solvingDetail orientedCommunication

Required

Minimum of 1 year's experience in a similar host role

Must have OpenTable experience

Must have experience answering phone lines and answering inquiries professionally, timely and to the best of your abilities

Problem solving skills and bring conflict resolution to any anticipated or current matter

Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment

Strong communication skills and ability to understand and follow written and verbal instructions

Flexible schedule and ability to work nights, weekends and holidays (as needed)

Must be able to seize, grasp, turn and hold objects with hands

Must be able to work on your feet for at least 8-10 hours

Fast paced movements occasionally required to go from one part of the club to others

Must be able to understand and communicate clearly with guests, members, and coworkers

Must be able to reach and handle the computer, keyboard, and desktop items

Occasionally kneel, bend, crouch and climb as required

Benefits

Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Paid Time Off: Full-Time Employees have sick days + vacation days

Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

Learning & Development: An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.