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Johns Hopkins Medicine · 3 months ago

Systems Engineer - VDI

DC-Baltimore Area

Full-time

Onsite

Mid Level

$33.41/hr - $58.48/hr

4+ years exp

Johns Hopkins Medicine is a leading healthcare institution, and they are seeking a Systems Engineer specialized in Virtual Desktop Infrastructure (VDI). The role involves enhancing, supporting, and maintaining the virtual desktop environment, including testing and automation of various Windows Operating System VDI images.

Health CareHealth DiagnosticsHospitalMedicalTraining

Responsibilities

Microsoft Operating System Security Updates

Application updates using SCCM packages or Application Layering techniques

Monthly implementation of customer or application team updates as communicated by Cloud Client Access Team

Adherence to agreed-upon Recompose Calendar (includes monthly image updates)

Communication of any ECI Task Sequence support issues to the Cloud Client Access team

Creation and maintenance of all EMMS/EDE virtual desktop templates and images to be used

VDI operating system upgrade process testing

Communication of delays or other issues that may impact users of VDI systems

Capture of applications requested by VDI customers via Citrix App Layering

Catalog of Applications created via Citrix App Layering to include vendor version and

Provides ‘customer front-end’ to provide ‘self-service capability’ for application layer requests from customers (i.e., Service Now)

Creation and implementation of GPO’s as prescribed by Cloud Client Access Team

Works with customers (CTS, Hopkins SAFESAFERCloud Client Operations) to determine their functional needs, translating customer needs into software requirements for existing or new hardware/software applications

Provides guidance on optimization of desktops for platform interoperability and acts as liaison between virtual and physical desktop technologies

Offers endpoint support on issues and trouble resolution tasks on virtual desktop related tasks

Creation of Active Directory Group Policies / Citrix Policies for VDI

Task Automation using PowerShell

Systems Analysis/Design (Environment/Platform)

Install and Configure

Maintain and Troubleshoot

Project Collaboration and Lifecycle Participation

Weekly On-Call Rotation

Qualification

Citrix Application LayeringWindows Operating SystemsPowerShellSCCMActive DirectoryCustomer ServiceTechnical DocumentationCritical ThinkingTeam CollaborationCommunication Skills

Required

Bachelor's degree in computer science, information systems, or related field is required

Four years of related experience with autonomous administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise wide multiple platforms; complex business, clinical, education, or infrastructure solutions

Demonstrated knowledge of technology and complex business/clinical/education process

Intermediate knowledge of systems and data flow diagrams and other analysis artifacts

Strong understanding of testing and quality assurance processes with entry-level complexity

Intermediate knowledge of Windows and Unix/Linux environments

Intermediate knowledge in the assigned IT environments

Intermediate proficiency in Microsoft Office applications – Word, Excel, Teams, Outlook, etc

Strong understanding of how to create technical documentation

Strong critical thinking and analytical reasoning skills

Demonstrated ability to execute assigned tasks within established deadlines

Demonstrated ability to work collaboratively in a team environment

Ability to communicate effectively with both technical and non-technical people

Strong written and oral communication skills