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Mudflap · 19 hours ago

Head of Customer Support

Palo Alto, CA

Full-time

Hybrid

Director/Executive

$175K/yr - $230K/yr

7+ years exp

Mudflap is a fast-growing marketplace business serving the trucking industry, aiming to transform logistics through innovative payment products. The Head of Customer Support will lead a remote team, focusing on operational excellence and customer experience while collaborating with cross-functional stakeholders to enhance support processes and systems.

AppsCouponsMobile AppsTransportation

Responsibilities

Have full ownership of the Customer Support function, processes, and tools

Communicate and collaborate with cross-functional stakeholders (Customer Success, Product, Engineering, etc.) and external partners to streamline and automate support

Ensure the delivery of thorough training on product/feature updates as they roll-out

Continually audit and optimize our interviewing and on-boarding processes

Partner with our People leadership to develop thoughtful career-pathing for agents and team leads

Qualification

Customer Support LeadershipOperationsSystems ThinkingPayments/Transactions ExperienceZendesk ExperienceHubspot ExperiencePeople ManagementTraining DevelopmentCareer PathingCross-functional CollaborationCreative Problem Solving