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The Hanover Insurance Group · 1 week ago

State Management-State Manager, Personal Lines

Hartford, CT

Full-time

Hybrid

Senior Level

7+ years exp

The Hanover Insurance Group is a company committed to delivering on its promises for over 170 years. They are seeking a State Manager for their Personal Lines department to develop and manage state-specific business strategies, collaborate with various teams, and build relationships with regulatory agencies to enhance product profitability and performance.

Insurance

Responsibilities

Develop, implement, and manage operating plans for assigned states, including pricing and volume plans designed to meet or exceed Personal Lines objectives

Deliver on P&L. Work closely with Marketing, Operations, Claims, Actuarial, Underwriting, ATS, and Legal to develop and implement state-specific strategies to meet or exceed margin and volume and to respond to market changes

Monitor performance and communicate product information, pricing issues, underwriting philosophies, strategies, and financial results to team members

Coordinate and facilitate communication across functions and state management team

Maintain an in-depth knowledge of state markets and key competitors by product line

Maintain a broad base of industry knowledge and current economic and business trends

Cultivate external relationships to meet business objectives and strategic goals

Develop and maintain formal relationships with state regulatory agencies and trade associations

Weigh impact of industry and general economic trends; seize strategic and tactical opportunities, identify and counter threats for assigned areas of responsibility

Qualification

Personal lines insurance experienceP&L operating plan managementInsurance rulesRegulationsFinancial analytic principlesStrategic planningProject managementQuantitative skillsSales skillsCommunication skillsNegotiation skillsInterpersonal skillsDecision making

Required

7-10 years personal lines insurance experience with demonstrated success in developing and managing a state P&L operating plan or MBA plus 3-5 years personal lines insurance experience managing a state P&L operating plan

Strong PL product management and relationship capabilities

Understanding of insurance rules and regulations, policy, product, and service requirements

Excellent communication, negotiation and interpersonal skills

Business Issue Identification, Analysis and Communication

Uses financial analytic principles, including forecasting/modeling, sales analytics, P/L statements, loss analytics, trend analysis, and root cause analysis to drive state strategy

Effective communication (oral, written, listening)

Maintains composure under stress by behaving flexibly, exhibiting self-confidence, and thriving in stressful situations

Understanding and application of pricing and product strategies

Analytic and Quantitative skills

Strategic Planning

Project Management

Agency and Agent Management

Understanding of how to work within Regulatory, Legal and Legislative environment

Ability to learn and apply Market and Competitive Intelligence

Ability to Foster Productive Teamwork

Manage complex business activities

Sales skills