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Dora Factory · 2 months ago

Content Moderator

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Dora Factory is a leader in privacy-preserving voting technology, developing innovative governance solutions. They are seeking a proactive Content Moderator to engage with users, moderate content, and foster community interactions on their decentralized polling platform, World MACI.

CryptocurrencyInformation TechnologyIT InfrastructureSoftware

Responsibilities

Monitor and review user-generated content across our platforms (forums, social channels, live chats, comments) to ensure alignment with community guidelines and our values

Actively engage with community members: respond to questions, moderate conversations, foster positive interactions and intervene when necessary

Infuse tone, humour, clarity and credibility into community interactions

Escalate complex or sensitive issues (harassment, harassment patterns, collusion) to senior team members, and help recommend improvements to our moderation workflows and policies

Gather insights and feedback from users: monitor patterns, pain-points, trending topics or user behaviour that informs product, community and growth teams

Collaborate cross-functionally with content, growth, community and product teams to align moderation strategy, community tone, and user experience

Maintain high standards around communication: clear, empathetic, timely; adapt style to platform and audience (live chat vs forum vs social)

Help maintain safe, inclusive and engaging spaces, supporting Dora Factory’s mission of trustless, anonymous, autonomous governance

Qualification

Content moderation experienceCommunication skillsTech-savvyExperience in Web3Multilingual skillsModeration tools

Required

2+ years of experience in a content-centric role—moderation, journalism, media, comedy/community engagement, or public-policy outreach

Background in news organisations, comedy or entertainment communities or PPE (philosophy, politics, economics) work

Strong written and verbal communication skills; proven ability to talk with users, respond live, moderate discourse and craft community-facing content

Comfort with fast-moving online communities, user behaviour trends, shifting platform norms and high-engagement environments

Ability to make judgement calls quickly, handle conflict or sensitive content with professionalism and escalate as needed

Demonstrated flair for user-facing communication, comfortable being active, visible in community spaces and shaping tone of voice

Tech-savvy with familiarity of social media platforms and digital communities, live chat or forums