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Steno · 3 months ago

Litigation Support Specialist 1

United States

Full-time

Remote

Entry Level

$20/hr - $27/hr

2+ years exp

Steno is a growing company revolutionizing the court reporting industry. They are seeking a Litigation Support Specialist 1 to ensure client orders are fulfilled per service agreements and support the rollout of new product offerings across court filings and document retrieval.

Document ManagementLegalLegal TechPayments

Growth Opportunities

Responsibilities

Enter and reconcile client and order information into our databases, including new assignments, updating documentation, status notifications, and closing orders

Ensure the timely completion of customer orders assigned to you, meeting service level agreements

Monitor and identify orders outside the service level and correspond with vendors to obtain updates

Prioritize and monitor rush assignments to ensure timely delivery and effective customer communication

Maintain open lines of communication with customers to address issues, order updates, or new instructions

Monitor jobs on multiple databases to ensure timely status and fulfillment

Meticulously review customer-submitted court documents in preparation for filing, service of process, or delivery for accuracy

Review and acknowledge special instructions and/or additional customer requests and ensure that these are appropriately communicated to vendors

Develop a solid understanding of filing and service of process requirements in the jurisdiction(s) covered

Handle customer inquiries and escalations quickly, escalating to appropriate relationship owners when necessary

Handle any vendor issues and questions relating to orders that are assigned to you

Maintain accurate and concise notes of customer and vendor interactions

Close and invoice customer requests

Qualification

Legal documentation preparationCalifornia court filing proceduresEFiling experienceCustomer service experienceLegal CMS experienceCALSPro CCPS designationCommunication skillsOrganizational skills

Required

You have a legal/litigation support background, specifically in the preparation of legal documents for filing and for service of process

You're familiar with filing requirements and procedures for the California Superior Courts

You have 2+ years of experience in either a customer service-oriented position or a position handling legal documentation

You have experience eFiling documents with LegalConnect, GreenFiling or other eFiling portals

You have experience with Legal CMS that facilitates service of process, court filings/copy jobs, and eFilings

You've worked with legal support vendors, affiliates, and process servers for the fulfillment of service of process and court assignments

You're a natural communicator and feel comfortable interfacing with people in every level of an organization

You have the ability to work through highly detailed processes at an efficient pace, staying organized

You reside in California (preferably) or in a location operating in Pacific time (required)

Preferred

You hold and maintain a CALSPro CCPS designation

You have the desire to work with a fast-paced and quickly growing tech start-up and are enthusiastic about the opportunity for growth within the company

Benefits

Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

Wellness/Mental Health - shared benefits to be used among employees and families

Flexible Paid Time Off - allowing employees to find balance in their lives

Options of Equity - we know our success is nothing without our team

Access to a 401k through Guideline

A home office setup and a monthly stipend to offset internet and phone costs