Apply on Employer Site

Discover · 3 months ago

Senior Principal Relationship Management

United States

Full-time

Remote

Senior Level, Lead/Staff

$106K/yr - $179K/yr

8+ years exp

Discover is a leading digital banking and payments company dedicated to meaningful work and collaboration. The Senior Principal Relationship Management role involves cultivating and expanding strategic relationships, managing risk, and identifying business opportunities to enhance Discover's market position.

Financial Services

No H1B

Responsibilities

Responsible for cultivating and expanding multiple strategic and complex external relationships by serving as lead representative for Discover to identify and drive opportunities to expand business targets within portfolio

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management

Manage and build relationships with existing strategic network participants. Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Discover's position

Partner internally and externally to identify new or additional business opportunities within accounts; maintain and grow relationships to attain new business value and improve network participant experience. Advise network participant of new product, marketing or operational initiatives and act as primarily liaison into Discover to ensure improved market position for DFS

Serve as the strategic liaison between Discover external accounts, by maintaining relationships with decision-makers across company divisions of each participant

Create strategic account plans with key participants within portfolio to proactively identify opportunities for business value growth by following best practices and processes

Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Discover's position. Ensure all internal functions effectively support the delivery of the account objectives including data integrity, training and education. Documents, monitors, and reports on the performance and status of opportunities

Address network participant inquiries and problem solve to resolve opportunities or issues. Negotiate contracts, pricing agreements or incentives while ensuring compliance with new processes and business practices

Provide voice of industry into internal products, marketing and operations by analyzing trends that may impact clients engagement and work with internal stakeholders to develop tactics to improve Discover's position

Qualification

Payment Industry experienceRelationship managementBusiness developmentMarket analysisNegotiation skillsConsultative skillsFinance knowledgeMarketing knowledgeExecutive communicationProject management

Required

Bachelors in Business Administration and Management, Finance, Marketing or related field

8+ years Payment Industry sales/relationship management, business development, strategy, operations, marketing, project management, finance, consultative skills and proven experience building deep and influential relationships with key stake holders, executive level clients and internal business partners

In lieu of education, 10+ years Payment Industry sales/relationship management, business development, strategy, operations, marketing, project management, finance, consultative skills and proven experience building deep and influential relationships with key stake holders, executive level clients and internal business partners

Primarily remain in a stationary position

Occasionally move about the work environment to complete the major responsibilities of the job

Primarily performed indoors in an office setting

Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator

Ability to communicate verbally; Ability to communicate in written form

Travel up to 10% of the time