Marriott International · 2 months ago
FLEX Director, Change Management + Communications, Business Transformation Office, U.S. + CAN
Bethesda, MD
Full-time
Hybrid
Director/Executive
$60.38/hr - $83.26/hr
8+ years expMarriott International is the world’s largest hotel company, and they are seeking a FLEX Director, Change Management and Communications to join their Business Transformation Office. This role is responsible for planning, creating, and executing change management and communications activities in support of a multi-year digital and technical transformation effort.
Customer ServiceHospitalityHotelTravel
Responsibilities
Partners with the Senior Director and the global Communications team to develop and execute comprehensive stakeholder engagement and communications plans for the U.S. and Canada to meet defined success measures
Coordinate communications deliverables through a formal review process while adhering to tight timelines
Partners with Senior Director and global Change Management and Communications teams to plan for and execute continent continent-wide conferences, key meetings, and planning forums
Prepares timely status updates for leaders and senior executives
Partners with the Senior Director and global Change Management team to create and execute a comprehensive change management plan and related deliverables for impacted associates
Partners with the global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders
Executes the change management plan working closely with continent, Deployment, Learning and other teams to meet defined success measures
Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.)
Managed and delivers live webinars to U.S. and Canada stakeholder teams during deployment
Identifies, proposes solutions for and manages resolution of issues and risks to change management plan
Monitors, detects, and manages change readiness and adoption through the change journey for on-property associates
Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction
Qualification
Required
4-year degree from an accredited university; master's degree strongly preferred
8+ years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred), demonstrating progressive career growth and pattern of exceptional performance
Experience on-property or above property in the U.S. and Canada, strongly preferred
Strong working knowledge of the U.S. and Canada Topline disciplines strongly preferred
Strong working knowledge of the U.S. and Canada Openings and Transitions process strongly preferred
Experience with large-scale business transformation, strongly preferred in hospitality
Strong personal leadership, organizational, relationship-building, and negotiation skills
Outstanding formal and informal presentation skills
Self-starter with self-confidence, enthusiasm, and strong customer service orientation
Demonstrated ability to develop and execute a complex and comprehensive communications and change management plan
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
Excellent written and oral communication skills
Experience developing clear, concise, and logically written business communications, as well as delivering recommendations effectively to demanding audiences
Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
Ability to work effectively in a complex, service-intensive, deadline-driven environment
Ability to work with and influence cross-functional teams in a matrixed organization
Ability to build strong relationships to leverage information and insights across key groups
Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership
Ability to be detailed oriented, while maintaining alignment with broader organization objectives
Ability to juggle multiple projects and many stakeholders
Basic project management skills
Ability to complete deliverables with high quality and up to established standards
Proficiency with Microsoft Word, Excel, PowerPoint, and Teams applications; experience with Smartsheet is preferred to streamline project management and collaboration; experience with email distribution tools such as Salesforce Marketing Cloud is a plus
Benefits
401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Coverage for medical
Dental
Vision
Health care flexible spending account
Dependent care flexible spending account
Life insurance
Disability insurance
Accident insurance
Adoption expense reimbursements
Paid parental leave
Paid sick leave
0.0384 PTO balance for every hour worked
Minimum of 9 holidays annually
Company
Marriott International
Marriott International, Inc.
Founded in 1927Milwaukee, Wisconsin, USA
10001+ employees
H1B Sponsorship
Marriott International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (84)
2023 (97)
2022 (77)
2021 (37)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
Anthony Capuano
Chief Executive Officer
Naveen Manga
Global Chief Technology Officer
Recent News
IndiaTimes
2025-11-12
2025-11-09
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