NetSuite · 3 months ago
Data Center NOC Manager, JoinOCI
Nashville, TN, United States
Full-time
Onsite
Mid, Senior Level
$87K/yr - $178K/yr
6+ years expOracle is seeking a skilled and proactive NOC Manager to design, build, and operate a world-class Network Operations Center (NOC) supporting their expanding data center portfolio. This role involves overseeing daily NOC operations, leading incident management, and building a high-performing team to ensure operational excellence and system reliability.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Oversee daily NOC operations, including the monitoring tools, alerting systems, ticketing workflows, and response processes that support 24x7 coverage across all data center facilities and critical infrastructure
Lead the full incident management lifecycle — detection, triage, escalation, communication, resolution, and post-incident review — ensuring consistent standards and timely execution
Coordinate closely with data center engineers, network teams, and facility operations to drive rapid response and issue resolution, following defined escalation thresholds and response-time expectations
Build and mentor a high-performing NOC team by developing training materials, certification paths, and onboarding programs covering operational best practices, tools, and procedures
Develop and manage shift schedules, including 24x7 coverage, on-call rotations, and vendor or contractor resource alignment
Foster a culture of accountability, performance excellence, and proactive problem-solving, supported by clearly defined KPIs and behavioral expectations
Define and maintain key performance metrics and dashboards using standard platforms such as Grafana, Splunk, or ServiceNow to track NOC effectiveness, system availability, and incident trends
Deliver recurring operational health reports — including weekly and monthly incident metrics, SLA performance, and improvement initiatives — to senior leadership and stakeholder teams
Partner with IT, facilities, and security teams to refine monitoring practices through improved alert tuning, automation opportunities, and optimized workflows that enhance operational efficiency
Qualification
Required
Minimum of 3 years of experience in incident management, program management, or similar roles in data center or mission-critical environments; equivalent military or high-reliability operational experience may be considered
Demonstrated experience supporting data center infrastructure incidents with working knowledge of BMS, EPMS, power distribution, cooling systems, and HVAC operations, including hands-on troubleshooting when necessary
Hands-on experience conducting root cause analyses (RCA) using standard methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe), developing corrective action plans, and implementing automation to improve operational workflows
Strong understanding of data center architecture, spanning networks, compute, power systems, environmental controls, and security protocols
Exceptional problem-solving, analytical, and documentation skills with high attention to detail, using platforms such as Confluence and ServiceNow
Excellent communication and collaboration abilities, including stakeholder updates and customer-facing incident communication when required
Proven ability to perform under pressure, manage multiple priorities, and make sound decisions in time-sensitive situations, including participation in escalation or on-call rotations
Preferred
Relevant certifications such as CDCP, CDCS, or ITIL
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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