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CDW Canada · 2 months ago

Sr Security Consultant- C Mgd Svcs

California, United States

Full-time

Onsite

Senior Level

$92K/yr - $128K/yr

5+ years exp

CDW is a leading multi-brand provider of information technology solutions, dedicated to delivering excellent customer service. The Sr Security Consultant is responsible for ongoing client support for complex technical performance issues, specializing in areas such as Network Security, Information Security, and Endpoint Security, while also driving process improvements and automation.

Business Information SystemsInformation ServicesInformation Technology

Responsibilities

Manages complex technical questions and ticket escalations and monitors system performance

SIEM deployments, customization, tuning and optimization of SIEM solution

Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements

Recommends process improvements in order to drive efficiencies, reduction of the average time to trouble-shoot, and reducing false-positive alerts

Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies

Embodies Trusted Advisor techniques to builds client’s trust and influence loyalty

Confidently runs Great Meetings, differentiating services per MSS positioning

Accountable for the delivery of quarterly, monthly meetings and tuning calls with assigned accounts

Handle technical account management responsibilities for assigned accounts

Helps improve the business, proactively engages when service is inconsistent, or risk is identified

Mentors team with technical advice / support

Identifies and manages out of scope requirements and facilitates the resolution

Identifies and provides recommendations for technical deficiencies, service performance issues, product utilization, bugs, and enhancements

Accountable for executing on identified recommendations to improve client’s security posture

Develops reports and presentations

Provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics in a specific area of discipline

Recommends process enhancements and drives efficiency by reducing average time to trouble-shoot, repetitive issues and problem service tickets, reducing false-positives

Develops best practices, strategies, methodologies, business process documentation and templates suitable for use by other Consultants, Specialists and Analysts

Contributes to the development of service definition and content packs

Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches in one or more specific technologies

Makes recommendations to improve workflows and drive automation, creating efficiencies

Develops and improves Standard Operating Procedures (SOPs) and knowledge base articles

Conducts technical, procedural and incident handling knowledge transfer sessions

Carry out research on supported technologies and develop actionable threat advisory documentation

Identifies out of scope requirements and bring to manager’s attention

Participate notably in assigned self-paced trainings

Develops Self-paced technical training content on supported technologies and processes

Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager

Qualification

SIEM technologiesSecurity Support experienceManaged Security Services certificationsTechnical account managementProcess improvementCollaborative problem-solvingCommunicationMentorship abilityTime management

Required

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 5 years of Security Support experience in a client-focused environment, and/or working in security operations center, OR

9 years total of Information Technology experience to include 5 years of Security Support experience in a client-focused environment, and/or working in security operations center

At least 2 advanced or expert level certifications in Managed Security Services discipline, including but not limited to: Check Point: CCSE; Cisco: CCNP Security, CyberOps Professional, CCIE Security; Palo Alto PCNSE, Cortex XDR-PMXdC; IBM QRadar Security: Administrator, Deployment Professional; SANS GCIA, GCIH, Splunk, CrowdStrike Falcon: CCCS, CCFH, CCFA, CCIS; Exabeam: Advanced or Principal Implementation Engineer, Tenable VM Expert or similar technology certifications

Demonstrated strong hands-on working experience on SIEM technologies (QRadar, Splunk, Exabeam, SumoLogic, Microsoft Sentinel)

The position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be available to work other shifts including weekends, holidays, and overtime

Excellent prioritization and time management skills, including the ability to manage their time without supervision to focus on priorities and handle multiple tasks simultaneously

Experience designing, implementing, and supporting IT infrastructure and Information Systems Design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio

Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services

Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations

Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting

Demonstrated ability to investigate complex problems where analysis of situations or data requires an in-depth evaluation of variable factors from multiple IT infrastructure systems

Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment

Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectives

Clear, concise, and engaging communication and presentation skills in various settings

Collaborative problem-solving approach and mentorship ability

Ability to work independently and step into leadership roles

Consistently achieves high levels of customer satisfaction

Demonstrated ability to execute service delivery using productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications