Avant · 2 months ago
Associate, Fraud Operations
Chicago HQ
Full-time
Hybrid
Mid, Senior Level
3+ years expAvant is a company focused on reshaping digital banking, and they are seeking a motivated Associate in Fraud Operations. The role involves leading a team of fraud investigators, managing complex investigations, and driving strategic projects to enhance operational effectiveness.
Consumer LendingFinanceFinancial ServicesFinTechLending
Responsibilities
Lead, coach, and develop a team of Fraud Investigators, setting clear performance expectations and fostering a culture of excellence and accountability
Provide regular coaching and feedback, addressing performance inconsistencies and supporting the team's professional growth
Manage daily operations, ensuring consistent adherence to policies and maintaining high morale across the team
Drive and manage cross-functional projects focused on addressing risks or pain points in the fraud operations processes
Identify and implement solutions to reduce points of friction that lead to customer complaints, directly improving the customer experience
Use conflict resolution skills to resolve complex operational challenges, ensuring resources are allocated effectively and competing demands are reconciled
Demonstrate strong Adaptability and Problem Solving skills to manage evolving fraud trends and ambiguous process situations
Resolve escalations or questions for the most challenging, deep-dive investigations, including fraud ring activity and sophisticated account manipulation
Apply high-level Investigative Skills and advanced Pattern Identification to uncover the root cause ("the why") of fraud events
Collaborate with Legal, Compliance, and other internal stakeholders to interpret policy intent and ensure decisions in novel situations meet strict standards of compliance
Leverage Data Analytics and technical tools (like SQL) to drive data-informed investigative strategies
Qualification
Required
Bachelor's Degree in a relevant field (e.g., Business, Finance, Criminal Justice, or a related discipline)
3+ years of experience in financial services fraud investigation, risk management, or a highly regulated operations environment
2+ years of experience in direct people management (managing performance reviews, coaching, and team development)
Proven Project Management skills, with a track record of owning and successfully driving complex, cross-functional initiatives
Exceptional Communication Skills—written, verbal, and presentation—with the ability to clearly articulate complex findings to both peers and senior leadership
Experience working closely with Legal and Compliance teams on policy interpretation and implementation
Preferred
Master's degree
Data analysis skills
Benefits
Choice of great Medical, Dental, and Vision Insurance Plan options
401(k) match
Flexible Time Off
Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)
Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program
Lunch Allowance (Fooda) and In-office Snacks
Summer Fridays
Fun In-Office and Virtual Social Events
And who doesn’t love the swag
Company
Avant
Avant is an online lending platform that offers alternatives to its clients with safe financial products.
201-500 employees
H1B Sponsorship
Avant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (23)
2023 (38)
2022 (46)
2021 (28)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
$2.08BKey Investors
Ares ManagementWebBankPamlico Capital
2022-12-07Private Equity
2022-12-07Debt Financing· $250M
2022-07-14Debt Financing· $250M
Leadership Team
Matt Bochenek
CEO
Charles Whittaker
Chief Product Officer
Recent News
2025-12-17
2025-12-05
2025-11-04
Company data provided by crunchbase