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Slice · 10 hours ago

Hub Strategy and Operations Manager - Philadelphia (Onsite)

Bellmawr, NJ

Full-time

Onsite

Mid, Senior Level

$115K/yr - $130K/yr

5+ years exp

Slice is a company dedicated to empowering local pizzerias with the technology and services they need to thrive. The Hub Strategy and Operations Manager will oversee operations at a Slice Hub, ensuring timely delivery and fulfillment while managing budgets and performance metrics to support shop success.

Food and BeverageRestaurantsSaaS

Responsibilities

Own and operate the Slice Hub to meet regional performance goals, with the ultimate metric of shop retention

Ensure timely and accurate delivery or pickup of Goods, Marketing Materials, and Hardware to shops

Oversee the Hub’s in-house printing operations and hardware provisioning, as well as other local operations

Track and improve shop onboarding and retention and market share, in partnership with Sales and Implementation

Manage the Hub Budget and execute against key operational KPIs, including: Managing profit and loss performance, with a focus on shop retention, order volume per shop, warehousing efficiency, production costs, and delivery spend

Meeting on-time delivery service level agreements for hardware, Goods, and marketing materials

Maintaining inventory accuracy and avoiding stockouts with proactive tracking and controls

Ensuring fast fulfillment and delivery of branded packaging orders

Managing fleet capacity, optimizing utilization, and maintaining assets to support reliable local delivery

Build and execute standard operating procedures and systems, in partnership with central teams

Manage inventory and distribution, including local storage and fulfillment of goods such as branded packaging, hardware like register kits and printers, and marketing materials

Oversee in-house printing operations, supporting on-demand branded packaging production in select hubs

Manage hardware storage and provisioning, including setup, secure storage, distribution to shops, and returns

Lead fleet and delivery management, including local driver coordination and fleet operations to ensure fast and reliable delivery

Ensure effective execution of systems and operations, including all standard operating procedures and tools provided by central teams

Maintain the demo and showroom, including workbenches, the community area, and the Slice team workspace

Qualification

Operations managementSupply chain experienceFleet managementBudget managementCross-functional collaborationCommunicationProblem-solvingTeam leadership