Building Service 32BJ Benefit Funds · 7 hours ago
Legal Intake Specialist I (Spanish Bilingual)
New York, NY
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $65K/yrBuilding Service 32BJ Benefit Funds provides legal representation to over 100,000 eligible union members and their families. The Intake Specialist I will verify member eligibility, determine coverage, and assist in the overall functioning of the Legal Services Fund under the supervision of the Intake Supervisor.
EducationNon ProfitTraining
Responsibilities
This role involves providing exceptional customer service, answering legal inquiries, and assisting in the overall functioning of the Legal Service Fund’s operations
Professionally handle phone calls, emails and in-person inquiries, addressing client questions and directing legal concerns
Excellent interpersonal, written, and oral communication skills
Ability to effectively manage multiple priorities and adapt to change within a fast-paced call center environment
Conduct preliminary assessment of legal matters, review relevant documents, and determine coverage as directed by the Legal Summary Plan Description
Schedule appointments/referrals, and follow-up with related documentation to completion
Recognize and prioritize critical issues concerning court dates, deadlines, and potential conflicts
Handle each inquiry in a confidential manner
Effectively communicate with stakeholders
Maintain professional appearance and demeanor
Perform any other relevant work or duties as necessary or assigned
Qualification
Required
Bilingual in English and Spanish required
Bachelor's degree required
Ability to analyze customer needs and provide appropriate solutions
Strong problem-solving and time management skills
Ability to prioritize and meet tight deadlines
Exceptional attention to detail
Proficient in using computer systems and software applications
Preferred
Previous experience in customer service or call centers is preferred
Benefits
Competitive Salary coupled with a great work/life balance
Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan
Pension Benefit that includes monthly employer contributions
Retirement Benefit that includes 3% 401K employer contributions
Professional Coverage/Reimbursement includes Tuition Reimbursement Program
Paid Time Off including vacation, personal, and sick days
Federal Paid Holidays – Up to 11 days off with pay
Mission-driven, internal job growth opportunities
Company
Building Service 32BJ Benefit Funds
The Building Service 32BJ Benefit Funds is the umbrella organization responsible for administering benefits, including Health, Pension, Retirement Savings, Training and Legal Services benefits to over 100,000 SEIU 32BJ members.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Anna McQuere
Assistant Director of Clinical Partnerships
Sabrina Benteftifa
Clinical Partnerships Manager
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