Go Intellects Inc · 2 months ago
Senior Software Trainer and Quality Assurance Analyst
Washington, DC
Full-time
Onsite
Senior Level
5+ years expGo Intellects Inc is seeking a Senior Software Trainer and Quality Assurance Analyst for the DC Government. The role involves creating training resources, providing training to staff, and improving processes within the educational system while delivering excellent customer service.
ConsultingProject ManagementRecruiting
Responsibilities
Create and maintains training resources (manuals, reference guides, webinars, websites) to support ongoing training using a number of mediums: PowerPoint, video, Captivate, Word, SharePoint, etc
Provide virtual and in person training to central office and school-based staff (both at central office and at schools)
Interface with other teams on behalf of the training team to improve processes and relationships
Serve as the Tier II point of contact for support to resolve Aspen SIS user issues
Deliver the highest level of customer service to users
Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly
Determine nature of obstacles and best DCPS staff to resolve, tracks and
Support and carries out the Chancellor’s mission to transform DC Public Schools and close the achievement gap
Perform other related duties as assigned
Identifying and communicating with key stakeholders
Gathering, reviewing, and analyzing business needs
Liaising between various business departments and groups
Assessing options for process improvement and testing of applications, as needed
Maintaining documentation regarding various projects, processes, and operations
Qualification
Required
5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings
2 years familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.)
4 years of thorough knowledge of Aspen SIS capabilities
10 years providing excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment
5 years producing training materials using video, Word, PowerPoint, Captivate
Ability to maintain professional communication skills when under pressure and exhibit a high level of patience
Must have a wide range of skills and knowledge in computer software and an understanding for network applications
Ability to quickly learn new processes and procedures
Ability to work independently in a fast-paced environment
Must be extremely well organized and detail oriented
Preferred
Help Desk ticket tracking systems (remedy, HEAT, etc.): 4 years
Student Information System - SIS capabilities: 4 years
training users in Aspen SIS: 5 years
customer service, communication, interpersonal skills: 10 years
Ability to maintain professional communication skills : 10 years
computer S/W and an understand N/W applications.: 10 years
training materials - Word, PowerPoint, Camtasia, Captivate: 10 years
SME in complex enterprise level projects: 5 years
exposure to or experience in the education sector preferred.: 4 years
Must have knowledge of Adobe Captivate.: 4 years
Company
Go Intellects Inc
A fast growing IT consulting, services and support organization focused on innovation and quality.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase