William & Mary Libraries · 2 months ago
Financial Aid Assistant Director: Pell Initiative Coordinator
William & Mary
Full-time
Hybrid
Entry, Mid Level
$40K/yr - $50K/yr
2+ years expWilliam & Mary Libraries is seeking a Financial Aid Assistant Director: Pell Initiative Coordinator to join their undergraduate counseling team within the Office of Financial Aid. The role involves reviewing financial aid applications, determining eligibility, and collaborating with state educational organizations to support Pell Grant eligible and first-generation college students.
Higher Education
Responsibilities
Evaluate and review financial aid awards, process documents, perform application verification, and respond to student requests in accordance with federal, state, and institutional policies and procedures
Advise prospective and current students and families in all areas related to the student financial aid programs at William & Mary. This includes conversations held in-person, on the phone, via e-mail, and using other web-based communication tools
Serves as an informational resource on financial aid offers for Pell-eligible students, providing guidance to prospective applicants, current students, parents, university personnel, and professional organizations
This position will also serve as functional manager and subject matter expert on one or more specialized programs. These programs are assigned by the office Director and may include (but are not limited to) study abroad, student employment, athletics, specific student populations, etc
Employees must maintain confidentiality and protect the privacy of students and families assigned caseload responsibilities
Develop knowledge and serve as a subject matter expert in the verification process and perform verification of applicant records
Maintain subject matter expert knowledge of federal, state, and institutional financial aid programs and regulations
Serve on Financial Aid Committee that oversees review of special circumstances, appeals, and other unique application reviews
Exercise delegated professional authority and analyze assigned cases
Utilize the Banner student module to perform processing duties
Maintain and keep current in Banner training and updates
Maintain a broad understanding of all functions related to financial aid
Assist in the development of office policy and procedures as assigned
Assist with the office’s quality assurance and compliance efforts as assigned
Other financial aid related duties as assigned
Advises and counsels financial aid applicants and responds to concerns and questions in a timely manner
Utilizes multiple methods of communication to advise and counsel applicants and families. Inclusive of in-person, e-mail, phone, and web-based communication tools
Acts in the best interest of the applicant while also maintaining adherence to all federal, state, and institutional financial aid and privacy laws and regulations
Assists with all front desk reception duties as needed and assigned by supervisor
Communicates on behalf of applicant with campus partners to assist with case resolution
Maintains knowledge of various modules of the Banner system to provide comprehensive advising
Using logic and reasoning to identify the strengths and weaknesses of alternative undefined
Constructs well-written and detailed responses in a timely and professional manner
Assists with financial aid outreach efforts and interdepartmental collaboration related to financial aid
Serves as an informational resource on financial aid offers for Pell-eligible students, providing guidance to prospective applicants, current students, parents, university personnel, and professional organizations
Serves as subject matter expert, coordinator, processor, and/or liaison for one or more programmatic or demographic-specific areas. In this role, the staff member may be required to create and maintain written policies and procedures for their assigned areas. These areas of expertise are assigned by the Director based on the needs of the office and may include, but are not limited to: Study Abroad Programs, Athletics, Washington DC Campus, Departmental Aid Awarding, Website Development and Maintenance, Customer Service Communications, Compliance, Transfer Students, Student Employment
Qualification
Required
Bachelor's degree or comparable education and experience
Experience working in a financial aid office making aid determinations (typically 2+ years)
Demonstrates analytical and problem-solving skills to solve problems and exercise sound judgments in financial aid decisions and propose recommendations
Excellent oral and written communication skills to communicate with a wide and diverse audience
Strong computer skills with experience in MS Office
Preferred
Experience working in a customer service role at a higher education institution
Proficiency with Workday
Prior use of the Ellucian Banner or other higher education-focused database system
Strong proficiency in a variety of computer applications financial aid databases
Benefits
Retirement
Health insurance with options for expanded dental and vision
Group and optional life insurance with coverage for spouse and children
Flexible spending accounts
EAP (Employee Assistance Program)
Educational assistance
Professional development
Wellness benefits
Robust holiday schedule
Access to fitness facilities on campus
Access to the university libraries
Company
William & Mary Libraries
William & Mary Libraries support and enhance teaching and research, and foster intellectual curiosity, creativity and lifelong learning.
1001-5000 employees
H1B Sponsorship
William & Mary Libraries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (39)
2023 (34)
2022 (31)
2021 (22)
2020 (31)
Funding
Current Stage
Late StageCompany data provided by crunchbase