Apta Health ยท 2 months ago
Guardianship Concierge Team Member
United States
Full-time
Remote
New Grad, Entry LevelApta Health is seeking a Guardianship Concierge Team Member to be the main point of contact for members enrolled in the Apta Cash program. The role involves responding to member inquiries through various communication channels and ensuring a high-quality experience for all members.
Employee BenefitsHealth CareHealth InsuranceInsurance
Responsibilities
Monitoring all active in-boxes and emails for assigned groups
Acting as the main point of contact for all member inquiries
Manage all tasks assigned and scheduled daily
Adhere to all schedules for member contact based on company policy
Stay logged in and available during scheduled hours for phone coverage
Manage all tasks assigned during the scheduled hours
Work to exceed all set performance metrics to ensure a positive member experience
Participate with the leadership team to help identify best practices and training opportunities
Stay current with all training, policies, and regulations
Stay current with all existing and future client and plan details
Other duties as assigned
Qualification
Required
Experience in a healthcare or call center setting
Demonstrate an understanding of medical terminology (and coding)
Experience successfully navigating numerous systems at the same time
Service-excellence mindset with member focus as a primary motivating factor
Demonstrated ability to meet/exceed client expectations and provide clients with a positive experience at all times
Excellent interpersonal and customer service skills with the ability to communicate verbally and in writing
Ability to maintain confidentiality and exercise discretion regarding confidential and sensitive information
Familiarity with technology that supports presentations, online meetings, and video/web conferencing
Must demonstrate a sense of urgency and the ability to work in a fast-paced environment
Company
Apta Health
Apta Health offers healthcare insurance programs that supports both employers and employees with a self-funded plan centered.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Melissa Saturnino
Chief Operating Officer
Recent News
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