JPMorganChase · 3 days ago
Client Service Senior Associate
Chicago, IL
Full-time
Onsite
Mid Level
$75K/yr - $107K/yr
3+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. In this role, you will manage and enhance client relationships, ensuring satisfaction and retention while providing support for complex treasury and cash management products.
Asset ManagementBankingFinancial Services
Responsibilities
Manage and resolve client requests related to our complex treasury and cash management products and services, ensuring client satisfaction and retention
Analyze and identify gaps in client service processes, applying continuous improvement techniques to enhance efficiency and resilience of our operating platform
Collaborate with internal stakeholders to drive mutually beneficial outcomes, adjusting approach based on needs and circumstances
Utilize data and tech literacy skills to understand and implement new technologies that enhance business operations and client service
Participate in project management activities, leading aspects of the project lifecycle and providing updates to sponsors and impacted parties
Qualification
Required
Skilled in managing client relationships within a financial services environment, with specialized expertise in treasury and cash management products and services, demonstrated through over three years of practical experience
Demonstrated ability to analyze and improve processes, with a track record of implementing continuous improvement techniques to enhance operational efficiency
Proven experience in managing projects, including leading aspects of the project lifecycle and effectively communicating with sponsors and impacted parties
Experience in leveraging data and tech literacy skills to understand and implement new technologies that enhance business operations and client service
Proficiency in managing change within an organization, with experience in strategic communications, influencing others, and mitigating stakeholder impact
Preferred
Ability to mentor team members to enhance their skills and foster a collaborative service environment
Experience engaging in strategic planning to align client services with organizational goals and client needs
Proven conflict management and resolution skills to address and resolve client issues effectively
Ability to develop and implement strategies to improve client satisfaction and service delivery
Experience collaborating with cross-functional teams to ensure seamless client service operations, and building and maintaining strong client relationships to support long-term business success
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Hartford Business Journal
2026-01-03
2025-12-19
2025-12-12
Company data provided by crunchbase