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Bradley Company · 3 months ago

Brokerage Services / Marketing Coordinator

Grand Rapids, MI

Full-time

Hybrid

Entry Level

1+ years exp

Bradley Company is a team of experienced and talented commercial real estate professionals. The Brokerage Services Coordinator plays a critical role in supporting sales professionals across customer service, marketing, and transactional functions while managing multiple complex projects and competing deadlines.

Building MaterialCommercialConsultingLegalReal EstateTax Consulting

Responsibilities

Coordinate and maintain on-site coverage schedules to ensure comprehensive support for the brokerage team

Manage and maintain the brokerage pipeline in Dealius, conducting regular strategic reviews with the brokerage team to optimize opportunities and ensure data integrity

Deliver exceptional customer service to brokers by proactively addressing complex inquiries, resolving escalated issues, and ensuring superior client satisfaction

Develop, execute, and analyze customized email marketing campaigns while maintaining and optimizing contact databases across Buildout and other third-party systems

Create marketing materials including flyers, brochures, offering memorandums, and opinions of value, using buildout and/or Adobe Creative Cloud

Lead collaboration with marketing and brokerage teams to develop comprehensive marketing strategies for diverse property types (retail, office, industrial, mixed-use)

Serve as primary liaison with marketing and research teams to ensure optimal service delivery for internal and external clients

Manage property distribution and advertising across company website and industry platforms (LoopNet, Crexi, etc.), optimizing visibility and engagement

Partner with Market Research team to conduct demographic analysis and create specialized mapping solutions for listings

Lead the preparation of customized proposals, presentations, and communication materials for high-value opportunities in collaboration with marketing and research

Coordinate site tour logistics by preparing comprehensive materials packages including flyers, floor plans, site matrices, and detailed itineraries

Develop and execute social media content strategies for featured listings, major transactions, and company events

Compile and review listing agreements for new properties, ensuring full compliance with licensing requirements and company standards

Generate comprehensive listing and deal activity reports (inventory, expirations, pipeline) and proactively track critical dates through Dealius

Execute the complete Closed Deal process according to established SOPs, including document abstraction, transaction detail confirmation, and broker coordination

Draft amendments and coordinate with sales professionals to obtain necessary signatures while maintaining listing currency

Manage complex document workflows through DocuSign for listing agreements, LOIs, lease agreements, amendments, and purchase agreements

Monitor and analyze accounts receivable through Dealius reporting, coordinating with brokers on collection strategies for outstanding payments

Update property and listing information across multiple databases and platforms, ensuring consistency and accuracy

Input and analyze comparable data from in-house transactions to support market analysis

Maintain organized file management systems on company drive and Dealius, implementing best practices for data organization

Actively participate in and contribute to team collaboration meetings, including bi-weekly department and sales meetings

Support internal engagement activities and coordinate events for external partners, enhancing relationship building opportunities

May assist in training opportunities for Brokerage Services Assistants

Qualification

Real Estate LicenseMicrosoft Office SuiteProject ManagementAdobe Creative CloudCustomer ServiceCommunication SkillsStrategic ThinkingAttention to Detail

Required

High school diploma or equivalent required

Exceptional interpersonal skills with demonstrated ability to build rapport and communicate effectively at all organizational levels

Strong attention to detail with proven project management capabilities from inception through successful execution

Superior verbal and written communication skills with ability to present complex information clearly

Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) with demonstrated expertise in data analysis and reporting

Ability to manage multiple priorities simultaneously while maintaining quality standards

Demonstrated ability to work independently and as part of a collaborative team

Preferred

Associate's or bachelor's degree preferred

Active real estate license or actively pursuing licensure strongly preferred

1-2 years of experience in administrative, marketing, or client support roles with direct real estate industry experience strongly preferred

Proven experience in corporate environments providing internal customer service, marketing content creation, campaign coordination, or real estate research

Experience with Adobe Creative Cloud, with InDesign proficiency preferred