Creighton University · 2 months ago
Senior Director - Business Services and Stakeholder Experience
Omaha, NE
Full-time
Onsite
Director/Executive
8+ years expCreighton University is a dedicated institution committed to providing a safe and non-discriminatory environment. They are seeking a Senior Director – Business Services and Stakeholder Experience to oversee the strategic development and operations of business services across campuses, ensuring a satisfactory stakeholder experience and driving service excellence.
Higher Education
Responsibilities
Acts as both a steward for the intranet's architecture and a champion for its users, continually refining the digital workspace to adapt to evolving institutional goals and the diverse requirements of stakeholders
Serves as the primary point of contact for intranet feedback, troubleshooting, and enhancement requests
Regularly assesses intranet structure to ensure alignment with the university's mission, strategic priorities, and regulatory requirements
Collaborates with IT, HR, Communications, and other departments to ensure the intranet supports institutional objectives and integrates seamlessly with other digital systems and platforms
Leads periodic review cycles to evaluate intranet effectiveness, implementing iterative enhancements based on data, feedback, and emerging technology trends, working closely with university departments to provide feedback on content needs
Enhances internal communication, knowledge sharing, and teamwork across the university community, resulting in increased employee satisfaction and productivity through streamlined access to resources and information
Leads the Omaha and Phoenix campus security technology strategies, in collaboration with Public Safety, IT and leadership, including video surveillance and campus access systems
Supervises Card Services operations to ensure secure and convenient access to campus facilities and access to convenient prepaid payment platform to access campus dining services
Collaborates with facilities on parking inventory and signage
Develops annual parking plan, manages permit sales and parking enforcement operations, in collaboration with Public Safety
Collaborates with IT, HR and AIR on data and technology required to manage parking operations
Collaborates with campus partners on parking for special events
Responsible for accounts payable and TER processing, and collaboration with the Procurement department on continuous improvement opportunities for the procure to pay cycle
Recommends and implements strategies to improve transaction processing efficiency and cost, while collaborating with university leadership on change management and communication plans for effective implementations
Ensures the university's payment operations have strong internal controls and adhere to federal, state, and institutional regulations and policies
Defines key performance indicators (KPIs) for areas of responsibility, such as intranet usage, engagement, and satisfaction
Benchmarks university practices against peer institutions to ensure competitive standards and innovative approaches
Responsible for determining the operational model to deliver assigned services and if services are outsourced for managing the vendor relationship, service levels and contract
Responsible for developing and oversight of the university's fleet management strategy to ensure effective purchasing and utilization of university-owned vehicles
Collaborates with Public Safety, Facilities, Athletics and other campus departments (Campus Ministry, Club Sports, etc.) to effectively and efficiently serve the recurring transportation needs of the campus community
Qualification
Required
Bachelor's degree in Business Administration, Management, or a related field
A minimum of 8-10 years of progressive experience in business services, operations management, stakeholder engagement, or a related field, with at least 3-5 years in a senior leadership or management role
Demonstrated track record of leading cross-functional teams and managing projects or programs within a large organization
Substantial experience in developing and implementing customer or stakeholder experience strategies that resulted in measurable improvements in service delivery and satisfaction
Experience with change management and organizational transformation initiatives, particularly those focused on enhancing business services
Proven ability to analyze business processes, identify gaps, and implement effective solutions to drive operational excellence
Preferred
MBA preferred, but not required
Company
Creighton University
At Creighton, our Jesuit mission shapes our vision.
5001-10000 employees
H1B Sponsorship
Creighton University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (26)
2023 (10)
2022 (17)
2021 (21)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
John R. Stone, MD, PhD
Co-Founder & Co-Executive Director
Russ Pearlman
Vice President of Information Technology, Chief Information Officer
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