BDO · 2 months ago
Cloud & Infrastructure Managed Services Leader
Oak Brook, IL, United States
Full-time
Onsite
Mid, Senior Level
$125K/yr - $150K/yr
6+ years expBDO is seeking a Cloud & Infrastructure Managed Services Leader to lead their Network & Cloud Operations Center. This role focuses on designing, implementing, and supporting cloud-based services for clients, ensuring high availability and performance.
AccountingBusiness DevelopmentFinancial ServicesOutsourcing
Responsibilities
Designs and builds scalable cloud managed service offerings, including monitoring, backup, DRaaS, patching, and optimization services
Oversees implementation and lifecycle management of client cloud infrastructure (IaaS, PaaS, SaaS) across AWS, Azure, or GCP
Works closely with Sales, Pre-Sales, and Solutions Architects to scope and onboard new cloud managed service clients
Establishes best practices and standard operating procedures for cloud service delivery and support
Leads and manages the 24x7 NOC team responsible for monitoring, incident response, and resolution across client environments
Defines and enforces SLAs, KPIs, and performance metrics for operational excellence
Implements proactive monitoring and automation to reduce incidents and improve response time
Oversees escalation procedures and ensure high-quality service delivery
Acts as a key point of contact for escalations and strategic discussions related to cloud and Infrastructure services
Collaborates with clients to understand business needs and tailor managed service solutions accordingly
Provides regular reporting and insights to clients on service performance, incidents, and improvements
Ensures alignment with ITIL, ISO, SOC, and other relevant frameworks or compliance standards
Develops and maintains runbooks, documentation, and playbooks for all services
Leads problem management and root cause analysis for recurring issues
Hires, mentors, and grows a high-performing Infrastructure and cloud operations team
Conducts regular performance reviews, training, and knowledge-sharing sessions
Fosters a culture of continuous improvement, accountability, and innovation
Qualification
Required
High School Diploma or GED, required
Six (6) or more years of experience in IT operations, NOC, or cloud infrastructure management, required
Three (3) or years in an IT leadership or managerial role, required
Three (3) or more years of hands-on experience with Microsoft Azure, AWS, or Google Cloud Platform, required
Two (2) or more years of experience building or managing cloud managed services offerings, required
Experience in networking, virtualization, system administration, and DevOps practices, required
Experience with monitoring tools (e.g., Datadog, SolarWinds, Zabbix), ticketing systems (e.g., ServiceNow, ConnectWise), and automation platforms, required
One (1) or more of the following, required: Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server; Remote Management or Monitoring/Observability Solution Software. Ex. N-Central, Auvik, PRTG, Nagios, NetFlow; FortiOS or other Firewall Software Experience
Strong leadership and team management capabilities
Excellent communication and client-facing skills
Strategic thinking with the ability to drive change and innovation
Detail-oriented with strong organizational and problem-solving skills
Knowledge of compliance and regulatory frameworks (HIPAA, SOC 2, ISO 27001, etc.)
Preferred
Bachelor's degree in Information Technology or Computer Science, preferred
Experience in a managed service provider (MSP) environment, preferred
Complimentary experience with Microsoft Windows systems and other network adjacent systems (VoIP, SAN, Hypervisors, etc.), preferred
ITIL V3/V4, preferred
Cloud certifications (e.g., Azure Administrator, AWS Certified Solutions Architect, GCP Professional), preferred
Company
BDO
BDO is the leading provider of professional services within the mid-tier of our profession.
10001+ employees
H1B Sponsorship
BDO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (92)
2024 (101)
2023 (119)
2022 (151)
2021 (105)
2020 (199)
Funding
Current Stage
Late StageLeadership Team
Barbara Derus
Managing Partner South Central Region - Transfer Pricing
Benjamin Russell
Managing Partner, Transfer Pricing - East Region at BDO
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