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Hyopsys · 2 months ago

Technical Services Coordinator

Glenside, PA

Full-time

Onsite

Entry Level

1+ years exp

Hyopsys is seeking a Technical Services Coordinator to manage service desk activities and support IT response functions across the organization. This role involves coordinating support tickets, managing hardware provisioning, and ensuring accurate inventory and asset management.

Cyber SecurityInformation TechnologyInternetIT InfrastructureIT Management

Responsibilities

Serves as a ticket coordinator, ensuring timely intake, categorization, and assignment of incoming support requests

Monitors and triages ticket flow to ensure SLA compliance and proper technician routing

Provides phone intake support for end-users and clients, capturing issue details and routing efficiently

Acts as the field service dispatcher, coordinating on-site technician visits, scheduling, and travel logistics

Serves as a KHD Observer, identifying patterns, missed escalations, and opportunities for process improvement

Responds to daytime NOC alerts and assist in the initial troubleshooting or escalation of infrastructure-related incidents

Provides backup response for SOC alerts, assisting with documentation or first-level triage where needed

Coordinates device provisioning, replacements, or deployments—ensuring proper configuration and readiness

Maintains accurate asset tracking and ensures updates to inventory records

Monitors and manages stock inventory, initiating restock or procurement requests as needed

Performs basic device repairs (break/fix), including opening hardware cases and replacing components as needed

Conducts HDD burns and diagnostics to ensure drive reliability before deployment

Supports Mac OS devices and assist in tasks such as disk cleanup, updates, and prep for re-use or reassignment

Performs other duties as assigned

Qualification

Ticketing systemsRemote support toolsComputer hardwareTroubleshooting skillsWindowsMac OSImagingProvisioningNOCSOC knowledgeTechnical certificationProblem-solving skillsOrganizational skillsDocumentation skillsCommunication skillsTime-management skills