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Київстар · 2 months ago

Business Analyst (chat bot)

All, MO

Full-time

Onsite

Entry, Mid Level

2+ years exp

Kyivstar.Tech is a Ukrainian hybrid IT company and a subsidiary of Kyivstar, one of Ukraine's largest telecom operators. They are seeking a Business Analyst to join their Product Development Team, focusing on analyzing and designing scenarios for B2B chat bots. The role involves collaboration with cross-functional teams to deliver product features and ensure user satisfaction.

Telecommunications

Comp. & Benefits

Responsibilities

Work in a cross-functional team with analysts, developers & designers to deliver product features

Identifying options for potential solutions and assessing them for technical and business suitability

Working closely with the Product Manager, Development team, IT, external stakeholders, and end-users to ensure technical compatibility and user satisfaction

Analyze requirements, and define use cases and functional requirements for the software

Design chat bot scenarios for B2B users

Creates and updates functional & technical descriptions of business processes related to supporting, configuration, and maintenance of the solution

Perform requirements management, prioritization, traceability, verification, and validation of the requirements

Backlog management and facilitation if needed

Oversees test implementation, gathers feedback from users, and proposes functional improvements

Selection and implementation of the necessary tools, technologies, and techniques

Qualification

Node-redUMLScrum methodologySDLC principlesRESTful APIsCI/CDData formatsAnalytical skillsDealing with ambiguityCommunicationTeam player

Required

2+ years of relevant working experience

Experience producing solution artifacts, including UML, Use Cases, Business Rules, Functional & Non-Functional Specifications, etc

Good knowledge of Scrum methodology and understanding of the BA role in the Scrum process

Good understanding of web standards, protocols, messaging protocols, and data formats (REST, SOAP, JSON, XML, HTTP, FTP, TCP, etc.)

Understanding of low code engineering

Experience with configuration in Node-red

Strong understanding of SDLC principles

Understanding of CI/CD (principles, instruments)

Good communication & facilitation skills

Strong analytical and system thinking skills

Team player with proven ability to work cross-functionally

Can effectively deal with ambiguity

Preferred

Experience in low code programming

Experience with data sources such as PostgreSQL, MySQL, MongoDB, or MS SQL servers

Understanding and experience applying SOA, DDD, monolith, and design patterns

Experience in designing RESTful APIs

Basic expertise in mobile development technologies

Experience in integration projects

Excellent knowledge of Atlassian stack (Jira, Confluence)

Benefits

Performance bonuses

Health and life insurance

Wellbeing program and corporate psychologist

Reimbursement of expenses for Kyivstar mobile communication

Company

Київстар

Київстар – найбільший український оператор електронних комунікацій, що станом на березень 2023 року обслуговував 24,3 млн абонентів мобільного зв’язку та понад 1,1 млн абонентів «Домашнього інтернету».

Founded in 1994

Kyiv, Kyyiv, UKR

1001-5000 employees