JPMorganChase · 3 days ago
Business Analyst – Data Domain Architect, Senior Associate
Wilmington, DE
Full-time
Onsite
Mid Level
3+ years expJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. The role of Computational Linguist involves optimizing features and models for the Chase Digital Assistant, collaborating with teams to enhance customer experience through conversational AI products.
Asset ManagementBankingFinancial Services
Responsibilities
Manage, monitor, and evaluate the CDA intent and entity taxonomy
Work closely with Product Managers, ML Engineers, and Analytics by providing linguistic expertise and direction for new NLP capabilities (e.g., dialogue, ambiguity, inference)
Partner closely with Annotation Lead to review and optimize training data and enable meaningful and measurable outcomes
Design extended analytic frameworks and semantic representations to support richer NLU models
Develop and maintain documentation on Natural Language Understanding processes, guidelines, and best practices
Conduct conversational analysis in close partnership with the Analytics team to identify patterns, anomalies, and opportunities for improvement
Develop innovative conversation analysis strategies aimed at automating processes and enhancing efficiency
Work closely with the design and experience teams to provide conversational insights and recommendations
Compile reports to effectively communicate analysis findings and actively participate in cross-functional meetings
Communicate insights and recommendations to stakeholders in a clear and actionable manner
Qualification
Required
3+ years of experience in Computational Linguistics
Advanced knowledge of conversational AI product development life cycle, training, design, and conversation analysis
Proven experience in conversation analysis, customer experience, or a similar role
Strong analytical skills with the ability to interpret complex data sets
Proficiency in creating, managing, and optimizing taxonomy and entities
Excellent communication and presentation skills
Ability to work collaboratively in a team environment
Experience with conversational AI platforms and tools
Familiarity with Python is a plus
Preferred
Master's in Computational Linguistics, or related fields
Background in linguistic analysis, including syntax, semantics, or pragmatics
Experience with financial institution customer-facing products and services
Experience handling customer queries and issues
Experience working with Generative AI and LLMs
Demonstrated prior experience working in a highly matrixed, complex organization
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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