JPMorganChase · 3 days ago
Technology Support III - Windows File Services
Jersey City, NJ
Full-time
Onsite
Mid Level
$114K/yr - $155K/yr
3+ years expJPMorganChase is one of the oldest financial institutions, providing innovative financial solutions to a wide range of clients. The Technology Support III role focuses on ensuring the operational stability and performance of production application flows while troubleshooting and resolving service interruptions for various systems.
Asset ManagementBankingFinancial Services
Responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Manage and maintain Wintel servers, SQL databases, Oracle databases, and NAS devices
Manage Distributed File System (DFS) health, performance, and namespace changes
Support user data migration (on-prem, cloud, Distributed File System, Network Attached Storage
Provide resiliency event support (failover procedures)
Apply load balancer knowledge for file services
Incident management: Handle, resolve, and document incidents
Participate in on-call rotation for operational support
Wintel, DFS, NAS, load balancing, cloud storage (1Drive)
Day-to-day operational support and documentation
Qualification
Required
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Proficiency in Windows Management including Wintel (Windows Server/Client) expertise required
Excellent knowledge of Windows File Services
Knowledge of Storage Solutions including Home Drive & Shared Drive, Network Attached Storage (NAS) on-premises storage integration and management, 1Drive Cloud storage integration and Distributed File System (DFS)
Proficiency in Permissions Management including Centralized, granular control of file/folder permissions and auditing and reporting capabilities
Proficiency in NAS Team Collaboration including coordinating for storage provisioning and troubleshooting
Experience in permissions management and monitoring, optimizing and load balancing the performance
Experience in incident management, high availability, disaster recovery, and regular failover testing
Experience with CI/CD pipelines, DevOps practices, version control, and automated testing
Experience in effectively communicating with vendors
Preferred
Experience with one or more general purpose programming languages and/or automation scripting
Working understanding of public cloud
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Hartford Business Journal
2026-01-03
2025-12-19
2025-12-12
Company data provided by crunchbase