Community First Credit Union | Wisconsin · 2 days ago
Application Support Analyst
Neenah, WI
Full-time
Onsite
Mid Level
3+ years expCommunity First Credit Union is a financial institution that empowers its members and employees to achieve their goals. The Application Support Analyst will ensure the smooth operation of business applications, focusing on the document management and workflow system, while collaborating with IT and business units to deliver optimized technology solutions.
FinanceFinancial ServicesRisk ManagementWealth Management
Responsibilities
Serve as the technical subject matter expert for our Document Management and Workflow system, staying current on updates and enhancements
Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience
Install, upgrade, and configure applications to meet business and IT support needs
Support disaster recovery planning and ensure systems are available and secure during critical operations
Coordinate and facilitate change management processes with IT teams and business stakeholders
Create and maintain technical documentation for use in support and training
Work with IT leadership to configure application settings and integrations
Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards
Assist with general IT support, including helping employees and members with online banking and other system-related inquiries
Live out Community First’s mission, core values, and purpose through every interaction
Qualification
Required
Associate's degree in Information Systems or related field required
3+ years of experience in an IT environment, collaborating with others to support applications and resolve system issues
Experience implementing, integrating, and supporting secure, high-availability applications
Experience working with business users, vendors, and IT teams to deliver technology solutions
Working knowledge of applications and systems used in financial services
Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server) and general business software
Familiarity with networking concepts, virtualization, web services, and automation tools
Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments
Ability to travel locally and work irregular hours (nights, weekends, holidays) as needed
Preferred
Bachelor's degree in IT or related field preferred
OnBase/Nautilus experience preferred
Company
Community First Credit Union | Wisconsin
Community First isn’t just a name – it’s a promise. Driven by the power of ‘people helping people,’ we’ve come a long way since our humble beginnings.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Catherine Tierney
President/CEO
Chad Bostick
Chief Financial Officer
Company data provided by crunchbase