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City of Boston · 2 months ago

Digital Experience Manager

Boston, MA

Full-time

Onsite

Senior Level

5+ years exp

City of Boston is seeking a Digital Experience Manager to oversee the design, development, and operations of the Boston Public Library's digital presence and online services. The role focuses on improving the patron experience across web and mobile platforms while collaborating with various departments to create cohesive digital experiences.

Government

H1B Sponsor Likely

Responsibilities

Under the leadership of the Chief of Digital and Online Services, assists with the strategic development and reliable operations of the library's digital ecosystem, including websites, mobile applications, vendor platforms, and authentication systems. Ensures consistent service delivery while improving user experience, discovery, and Partners with key internal and external stakeholders to advance digital services in alignment with library priorities and strategic goals

Liaise with vendors to ensure vendor responsiveness to library needs, driving the development of new and enhanced features, with a focus on user experience, accessibility, and service quality

Collaborates on prototypes and experimental feature development to test new ideas and approaches for improving the user experience within BPL's digital platforms. Uses iterative design and rapid development methodologies to validate concepts before full implementation

Partners with public service departments including Research Services, Community Learning, Reader's Advisory, Collection Management, and other library departments to enhance discovery for their audiences. Develops strategies to improve user pathways, streamline access to collections and resources, and create more intuitive interfaces accessible to all users

Monitors and evaluates the patron experience through qualitative and quantitative methods. Develops project plans and initiatives to provide the highest quality service through the application of best practices and user research

Ensures the library's online presence delivers an intuitive, cohesive experience that meets the needs of diverse user communities and showcases the full range of library services

In collaboration with the colleagues in the Digital & Online Services Department, leads product discovery and strategy initiatives to identify opportunities for improving digital experience and online services

Assists with the development of policies and procedures related to online library services and technologies

Oversees, schedules, trains, and coordinates staff, contractors, and assumes responsibility for recruiting, supervising, and evaluating staff, and actively encourages the participation of staff members in the ongoing commitment to serving the public. Encourages a learning environment in the department

Performs related duties and functions as assigned

Qualification

Digital product managementUser experience designUser researchProject managementLibrary technology platformsData analyticsDigital accessibility standardsSupervisory skillsStrategic planningCommunicationCollaborative skillsProblem-solving skills

Required

A bachelor's degree from a recognized college or a master's degree in library and information science from an accredited library school or a related field is preferred

Five (5) years of experience in digital product management, user experience design, or related fields, preferably in libraries, cultural institutions, or mission-driven organizations

Must include a minimum of two (2) years supervisory and/or management experience

Demonstrated success implementing digital products or services that meet user needs

Experience applying user research and data analytics to improve digital experiences

Demonstrated strategic planning, collaboration, and inclusive leadership skills

Demonstrated project management and problem-solving skills

Ability to plan and supervise the work of others

Excellent written and oral communication skills

Ability to develop user-centered product strategies and roadmaps

Strong skills in user research and translating insights into actionable plans

Ability to translate broad business and user needs into clear requirements

Experience with lightweight prototyping and testing of digital features to validate concepts and improve user experiences

Ability to prioritize effectively and develop pragmatic solutions within existing resource constraints

Knowledge of analytics platforms and tools

Knowledge of library-specific platforms, including integrated library systems (ILS), discovery layers, and digital repositories

Familiarity with web technologies, including content management systems, information architecture principles, responsive design, and digital accessibility standards

Must successfully clear a Criminal Offenders Record Information check with the City of Boston

Preferred

Experience with library technology platforms

Company

City of Boston

City of Boston is a government agency.

Founded in 1630

Boston, Massachusetts, USA

10001+ employees

https://www.boston.gov/

H1B Sponsorship

City of Boston has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (8)