Roman and Williams Guild · 2 days ago
Sales Support
New York, NY
Full-time
Onsite
New Grad, Entry Level
$20/hr - $30/hrRoman and Williams Guild is looking for a dynamic sales support specialist to work with the SVP of trade sales. The role involves supporting the sales team by managing inventory, maintaining presentation materials, and providing excellent customer service.
Retail
Responsibilities
Owning product tagging in Guild/ Gallery; going through the showroom/Gallery daily to check products and ensure that all pieces are appropriately tagged
Editing line sheets and other sales related PDFs
Making sure that packing supplies on showroom floor (bags, boxes, tissue etc.) are adequately stocked
Liaising with Warehouse to ensure that we have adequate quantities of wood/metal/stone samples present on showroom floor, liaising with Production team to order replenishments well in advance if low on stock
Partnering with senior sales team members to pull inventory for orders off the floor to mitigate overselling; check stock levels on floor/ fulfillment area on behalf of sales team
Provide coverage for the gallery front desk, greeting clients in a hospitable way with the intent of assessing buying potential; escalate serious walk-ins, phone calls etc. to Gallery Director (WH)
Work with SVP of trade sales to formulate SOP on capturing qualified gallery leads
Oversee gallery inventory and related content on web sales channels (Artsy, Artbinder, Guild Gallery website), including onboarding the artists and ensuring sold items are properly marked
Maintain up-to-date and accurate artist presentation materials, including but not limited to line sheets, price lists, and individual PDFs
Ensure that the sales team has up-to-date and accurate artist presentation materials, including but not limited to- line sheets, price lists, and individual PDFs; red-dot any sold pieces; assemble packets with line sheets/artist packets, so that they are readily available for clients
Oversee the gallery desk area to maintain an organized, clean and welcoming environment for clients and artists, bubble up any aesthetic concerns to Custodial department for swift resolution
Add all dimensions and materials to each gallery/ community piece currently for sale in Shopify, and routinely check to ensure that this is up to date
Use product knowledge and selling techniques to place Community/ Accessories with clients; escalate any gallery related inquiries to Gallery Director (WH) and any MTO (furniture/lighting) inquiries to SVP of trade sales
Keep an up-to-date record (pipeline) of in progress sales; send this document along with reporting about activities and accomplishments weekly to SVP of trade sales
Assist customers in a friendly, knowledgeable, and enthusiastic manner
Provide product feedback that will enhance product offering to clients
Act as customer care when necessary, providing full and complete information in a timely manner to support the resolution of all client service issues
Qualification
Required
An enthusiastic team player, who's eager to provide support
Computer proficiency with MS Office; Outlook, Excel, Word
Strong communication abilities - both verbal and written
Ability to recognize and react to changing work demands, and competing priorities
Must be able to pack, unpack and move stock when supporting in receiving / stocking functions
Attention to detail, superlative time management and problem-solving skills
Scheduling flexibility, and availability to work nights and weekends (a typical shift would be 12pm-9pm)
Ability to work throughout holiday season
Company
Roman and Williams Guild
Our Guild carries Furniture, Objects & Lighting by master Artisans and Makers from around the World.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase