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Mediacom Communications · 2 months ago

Customer Sales & Service Representative I, Front Counter

Iowa City, IA

Full-time

Onsite

Entry Level

$15.75/hr - $17/hr

1+ years exp

Mediacom Communications is a nationwide provider of internet and communication services. The Customer Sales & Service Representative I will provide exceptional customer service, assist with product inquiries, resolve billing issues, and promote Mediacom products and services.

ContentDigital MediaInternetNewsTelecommunications

Growth Opportunities

Responsibilities

Achieve sales and retention targets by following established departmental policies and procedures

Assist customers in selecting and purchasing products and services that meet their needs

Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage

Stay informed of current marketing campaigns and offers and effectively communicate these to customers

Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary

Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies

Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls

Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times

Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards

Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings

Responsible for taking incoming calls from customers to identify root cause of customer issue and seek to provide resolution

Perform additional duties as directed by your supervisor

Regular attendance is required

Qualification

Customer service experienceCash handling experiencePC skillsCommunication skillsMultitasking abilityData entry familiarityRelationship-building skills

Required

High school diploma or GED required

1-3 years of experience in call center customer service, retail, or consumer sales

Experience handling cash, payments, and basic reconciliation procedures

Strong communication and relationship-building skills

Ability to multitask and prioritize in a fast-paced environment

Intermediate to advanced PC skills required

Ability to stand for extended periods, valid driver's license, satisfactory driver record and occasional travel to other sites within the region

Availability to work evenings, weekends, holidays, and overtime as necessary

Familiarity with data entry and customer management systems

Benefits

Health, vision, and dental insurance!

Paid vacation, holidays and flex paid time off!

401K with generous company match!

Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !

Education Enrichment up to $5,000 per year for qualified employees!

Employee Wellness Program!