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Clearlink Partners · 2 days ago

Client Success Director- Greater Philadelphia, PA Area (Managed Care)

United States

Full-time

Remote

Lead/Staff, Director/Executive

$80K/yr - $200K/yr

5+ years exp

Clearlink Partners is an industry-leading managed care consultancy specializing in end-to-end clinical and operational management services. The Client Success Director will develop business strategies, manage relationships with clients, and ensure a best-in-class customer experience.

Health Care

Responsibilities

Develop a regional business development strategy focused on driving additional value to Clients while building new relationships with prospective clients

Manage the overall business relationship within assigned territory including existing and new accounts

Develop and manage strategic partnerships and high quality B2B relationships

Collaborate with Practice and Operational Leadership to define, detail, and deliver a best-in-class customer experience

Contribute to special projects, as assigned, to drive operational performance improvements, develop strategies and develop customer partnership opportunities

Cultivate and leverage an expansive network of relationships with key customers with assigned accounts, industry organizations and other external partners

Negotiate and measure contract performance with assigned accounts based on approved strategies

Qualification

Healthcare Market ExpertiseGovernment Healthcare KnowledgeBusiness DevelopmentAccount ManagementContract NegotiationCustomer ServiceMicrosoft PowerPointMicrosoft WordMicrosoft ExcelCommunication SkillsInterpersonal SkillsCollaborationProject Leadership

Required

Knowledge of Government funded Healthcare Products/Programs (Medicare Advantage, Managed Medicaid, Duals, D-SNP, etc.)

Expertise in the Healthcare Market

Understanding of the sales process and its dynamics

Commitment to excellent customer service

Excellent verbal and written communication skills

Superb interpersonal skills, including the ability to quickly build rapport with client decision makers and influencers

Demonstrated abilities to develop a network of relationships with key individuals within assigned accounts

Able to collaborate both internally and externally to achieve overall success for the Company

Demonstrated ability to effectively lead cross-organizational projects and teams without direct management authority

Must be results-oriented, able to manage multiple tasks of an urgent nature and effectively deal with ambiguity

Able to work comfortably in a fast-paced environment

Excellent Microsoft PowerPoint skills. Competent in word and excel

5 years positioning consulting services to MCOs, Payers, Health Systems with proven success in business development and account management with responsibility for client relationships, contract negotiations, strategic client planning, and client development

Must be able to sit in a chair for extended periods of time

Must be able to speak so that you are able to accurately express ideas by means of the spoken word

Must be able to hear, understand, and/or distinguish speech and/or other sounds in person, via telephone/cellular phone, and/or electronic devices

Must have ample dexterity which allows entering of text and/or data into a computer or other electronic device by means of a keyboard and/or mouse

Must be able to clearly use sight so that you are able to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and/or assess data or other information types

Must be able to fluently communicate both verbally and in writing using the English language

Must be able to engage in continuous social interaction, successfully manage stressful high conflict situations, and balance multiple duties, expectations and responsibilities simultaneously