Enterprise Customer Success Manager (CSM) jobs in United States
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Albi · 2 days ago

Enterprise Customer Success Manager (CSM)

positionOak Brook, IL
timeFull-time
remoteOnsite
senioritySenior Level
money$90K/yr - $120K/yr
date5+ years exp

Albi is seeking an experienced and strategic Enterprise Customer Success Manager to drive adoption, outcomes, and long-term success for our largest restoration clients. The Enterprise CSM serves as a trusted advisor, ensuring customers realize measurable value from the Albi platform and leads post-implementation engagement for multi-location organizations.

Cloud ManagementSaaSSoftware

Responsibilities

Drive adoption, outcomes, and long-term success for our largest restoration clients
Serve as a trusted advisor, ensuring customers realize measurable value from the Albi platform
Lead post-implementation engagement for multi-location organizations, partnering closely with executive and operational teams
Streamline workflows, increase ROI, and align the platform with each client's business goals
Balance executive relationship management with day-to-day partnership to drive usage and satisfaction across hundreds of users

Qualification

Customer Success ManagementEnterprise Account ManagementData-driven success planningPresentation skillsCollaboration skillsSaaS experienceRestoration industry experienceAutonomous operationFacilitation skills

Required

5+ years of experience in Customer Success, Implementation, or Enterprise Account Management within a SaaS environment
Proven success managing complex, multi-stakeholder relationships with large enterprise clients
Deep understanding of customer lifecycle management and data-driven success planning
Ability to lead discovery and success planning sessions with executive teams and translate insights into measurable outcomes
Strong presentation and facilitation skills; capable of leading on-site or virtual business reviews, workshops, and user trainings
Skilled at analyzing product usage data to identify risks and opportunities for growth or deeper adoption
Exceptional collaboration skills with cross-functional teams (Sales, Product, Support, Onboarding) to ensure a unified customer experience
Self-starter with the ability to operate autonomously, manage competing priorities, and drive impact in a dynamic startup environment
Willingness to travel up to 40-50% for on-site visits, business reviews, and customer workshops

Preferred

Experience in the restoration or construction industry is a strong plus

Benefits

Good balance of personal autonomy and team collaboration on projects
Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
Be in an environment where your input is highly valued and personal growth is prioritized
Interesting and challenging work
Competitive Salary
Generous PTO
Medical, dental, and vision insurance coverage
Regular team events and off-sites
Equipment budget - everything you need to do your best work
Continuing education, mentoring, and career development opportunities
401K Plan + Matching

Company

Albi

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At Albi, we’re a dynamic team on a mission to transform the restoration industry.
dateFounded in 2020
location
Downers Grove, Illinois, USA
people-size51-200 employees
web-link
http://albiware.com

Funding

Current Stage
Growth Stage
Total Funding
$11M
Key Investors
Frontier GrowthPalm Drive Capital
2025-08-12Series B
2023-03-21Series A· $8M
2022-08-01Seed· $2.5M

Leadership Team

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Alex Duta
Founder & CEO
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Recent News

thesaasnews.com
Albi Secures Series B Funding Round
2025-08-19
Business Wire
Albi Secures Significant Series B Growth Investment in Strategic Partnership with Frontier Growth to Propel Restoration Industry Forward
2025-08-13
Company data provided by crunchbase