The Daily Wire · 2 months ago
Member Experience Representative
Nashville, TN
Full-time
Onsite
New Grad, Entry LevelDaily Wire is dedicated to serving and delighting its loyal members. As a Member Experience Representative, you will act as the voice of the brand, responding to inquiries and providing exceptional customer service in a fast-paced environment.
Media and EntertainmentNewsPoliticsPublishingTV Production
No H1B
Responsibilities
Respond quickly and professionally to member issues with empathy, accuracy, and care
Develop deep product knowledge of DailyWire+, Bentkey, and all consumer products to provide expert guidance and troubleshooting
Identify and act on opportunities to upsell and cross-sell memberships and products that enhance member value
Manage member communications across multiple channels, including phone, email, and chat
Research and recall information efficiently to deliver exceptional support and solutions
Assess member needs to provide the right answers, troubleshooting steps, or guidance for a positive experience
Adhere to established customer service policies, procedures, and best practices
Consistently strive to meet or exceed individual and team performance targets
Pursue creative, effective solutions to resolve issues beyond standard policy shortcuts
Qualification
Required
At a minimum, a High School Diploma or GED
Previous experience in customer support, client services, sales, or a related field is a plus
Excellent communication skills – you're a pro at phone conversations and real-time chat interactions
Exemplary written communication is a must
Above average computer skills and experience with tracking/recording call information, filing documents, or updating customer profiles/accounts
Ability to concentrate on multiple problems at once
Excellent time management and prioritization skills
Customer-focused! You're all about delivering positive customer experiences and finding resolutions
Company
The Daily Wire
media companies and counter-cultural outlets for news, opinion, and entertainment.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$50M2023-10-20Undisclosed· $50M
Leadership Team
Jeremy Boreing
Chief Executive Officer
Recent News
The Hollywood Reporter
2025-10-17
Business Insider
2025-10-01
Company data provided by crunchbase