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ClearlyAgile · 2 months ago

Lead Application Support Engineer

Tampa, FL

Full-time

Onsite

Senior Level, Lead/Staff

5+ years exp

ClearlyAgile is one of the fastest growing Agile companies in the Tampa Bay area. They are seeking a Lead Application Support Engineer to oversee operational support and continuous improvement of Corporate Service applications, while directing a small team to ensure high-quality support delivery.

Cloud ComputingInformation TechnologySoftwareTraining

Growth Opportunities

Responsibilities

Oversee and mentor a team of support engineers (London & nearshore/local)

Manage daily workload and assignments, ensuring timely and accurate ticket resolution and project process

Develop and promote best practices in troubleshooting, documentation, and communication

Manage and coordinate the lifecycle of application patching, version upgrades, and routine maintenance for both custom and vendor applications, including creating status reports, developing schedules for deliverables, deployment of fixes and communications

Provide 2nd-level support for Legal and Corporate Service applications

Handle escalations from the Help Desk and direct requests from end users

Diagnose and resolve bugs, escalating to development teams when necessary

Monitor system automated tests and health checks and create action plans for any issues

Ensure system stability, performance optimization, and data integrity

Perform scheduled maintenance tasks and operations to keep applications running smoothly

Support and troubleshoot web applications, web servers, and database connectivity

Understand how web servers and databases interact across client/server environments

Manage group-based security and user access controls

Support process improvements and contribute to automation initiatives

Analyze incident trends and identify opportunities for improvement and incident prevention

Document standard operating procedures, best practices, and known error resolutions

Recommend improvements to application lifecycle management and support models

Qualification

Application supportWeb applications supportMicrosoft server technologiesSQL ServerITIL certificationTeam leadershipProblem-solvingDocumentation skills

Required

5+ years of experience in application support, system administration, or IT operations

Strong background supporting web applications and Microsoft server technologies

Understanding of client/server architectures, web servers and database systems (SQL Server or similar)

Knowledge of HTTP/HTTPS, SSO, SSL/TLS, and group-based security models

Experience in patching and upgrading applications

Proven ability to lead small teams and manage workloads effectively

Knowledge of incident, change, and problem management frameworks (ITIL certification a plus)

Excellent communication, problem-solving, and documentation skills

Experience working remotely with distributed or global teams

Preferred

Familiarity with legal systems or corporate service applications is a plus

Benefits

Unlimited Paid Time Off

10 paid holidays

Medical, Vision and Dental benefits that start on your first day

Share Appreciation Rights

401(k)

Paid training certifications

Very competitive compensation plans

Company

ClearlyAgile

We are a proven Agile consulting firm delivering the benefits of Agile to our customers through change management and services ranging from Business Agility Transformation & Agile Adoption, Product Development, Agile DevOps and Agile Software Development.

Founded in 2014

Tampa, Florida, USA

51-200 employees