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LSEG · 3 days ago

Incident Management, Associate

Fort Mill, SC

Full-time

Onsite

Mid, Senior Level

5+ years exp

LSEG is a leading global financial markets infrastructure and data provider. The Incident Management Senior Associate role involves managing, recording, and reporting on business issues, including incidents and client complaints, ensuring compliance with regulatory frameworks and collaborating with various teams.

ConsultingData ManagementDatabaseFinanceFinancial ServicesInfrastructureStock Exchanges

Responsibilities

Manage operational incidents in line with the Incident Management Policy and Procedure, coordinating the incident management process with the key collaborators in the business and escalating issues, where required

Conduct thorough post-incident review to identify root causes of the incidents and remediation actions required to prevent future reoccurrence of the incidents, and track remediation actions

Drive adherence to and compliance with Group policies

Perform analysis on past incidents to identify improvements and remediation plans to reduce operational risk

Support in the presentation of the incident and client complaints analysis to Governance Forums as required

Ensure post incident reviews are documented along with formal client statements, collaborating with collaborators to ensure information is captured accurately

Support client engagements in communicating the root cause of issues and remediation plans for preventing future re-occurrence

Qualification

Regulatory environment experienceIncident management processAnalytical skillsCommunication skillsGlobal index industry experienceInterpersonal skillsOrganizational skillsCollaboration skills

Required

Experience working in a regulated environment is essential

Self-starter, with the ability to work independently with minimal guidance

5+ years' experience

Experience working in a high-pressured, time-sensitive environment

Strong interpersonal and collaborator managing skills, with the ability to work cooperatively / in partnership internally and externally at all levels

Highly organized, process oriented and analytical attitude with strong ability to maintain delivery focus in complex environments

Excellent written and oral communication skills and ability to communicate at all levels to deliver goals with excellent attention to detail

Global role requiring excellent communication and partnership skills to influence a wide variety of collaborators at the executive level