Pasadena Villa Outpatient · 14 hours ago
Community Outreach Liaison (Business Development)
Novi, MI
Full-time
Onsite
New Grad, Entry LevelPasadena Villa Outpatient is a leading provider of mental health treatment services dedicated to improving mental wellness in the communities they serve. The Community Outreach Liaison connects clinical partners, clients, and families to appropriate resources, educates communities about mental health treatment, and supports local admissions by welcoming clients and families to the facility.
Health CareHospitalWellness
Responsibilities
Exemplifies our 5 Star Service to clients, team members, referents, and families
Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market
Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated
Schedules and conducts tours with referral sources, clients, and families
Communicates various levels of care to potential clients, families, and referral sources
Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances
Obtains necessary information to quickly determine viability of potential admission
Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options
Empathically but prescriptively leading callers to the next step of deciding on admission
Determines the clinical and financial viability of potential admissions
Articulates the value and fit of facility programming to each potential client’s circumstances and needs
Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support
Offers a high level of customer service and communication to referral sources, clients, and families
Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators
Coordinates with the business office and Utilization Review to determine financing options for potential clients
Qualification
Required
Connects clinical partners, clients, and families to appropriate clinical resources
Serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services
Supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility
Exemplifies our 5 Star Service to clients, team members, referents, and families
Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility's presence in the local market
Targets follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated
Schedules and conducts tours with referral sources, clients, and families
Communicates various levels of care to potential clients, families, and referral sources
Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client's individual needs and circumstances
Obtains necessary information to quickly determine viability of potential admission
Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options
Empathically but prescriptively leads callers to the next step of deciding on admission
Determines the clinical and financial viability of potential admissions
Articulates the value and fit of facility programming to each potential client's circumstances and needs
Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support
Offers a high level of customer service and communication to referral sources, clients, and families
Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators
Coordinates with the business office and Utilization Review to determine financing options for potential clients
Benefits
Multiple Health Plan Design Options Available
Flexible Dental & Vision Plan Options
100% Company Paid EAP Emotional Well-Being Support
100% Company Paid Critical Illness (with health enrollment plan)
100% Company Paid Life & ADD
401K with Company Match
Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
Generous Team Member Referral Program
Parental Leave
Company
Pasadena Villa Outpatient
Pasadena Villa Outpatient provides treatment for adults and adolescents, 12 years or older, who struggle with various mental illnesses, including but not limited to, depression, anxiety, bipolar disorder, and psychotic disorders.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase