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Travel + Leisure Co. · 2 months ago

Assistant Manager In House Marketing, The Crossing

Smoky Mountains Sales

Full-time

Onsite

Entry, Mid Level

2+ years exp

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic portfolio of resort and lifestyle travel brands. The Assistant Manager In House Marketing assists the In-House Marketing Manager in overseeing daily operations, productivity, and the development of the marketing team.

HospitalityTour OperatorTravel

Responsibilities

Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). (45% time)

Maintain total site marketing penetration standards set by management. Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)

Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)

Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)

Other duties as assigned (5% time)

Qualification

Marketing experienceTeam leadershipCustomer serviceCommunication skillsProblem solvingMulti-taskingCoaching skillsDatabase knowledgeNegotiationDetail oriented

Required

High School Diploma, GED, or equivalent

Excellent verbal and written communication skills; must maintain a high level of professionalism at all times

Ability to effectively coach, counsel and motivate direct reports

Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)

Ability to efficiently multi-task

Ability to negotiate effectively

Working knowledge of marketing databases

Ability to recruit, train and develop employees

Ability to lead by example

Detail oriented and accurate

Ability to carry out responsibilities in accordance with the organization's policies and applicable laws

Demonstrated problem solving ability

Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS

Two (2) years marketing experience required, primarily in vacation ownership industry

Benefits

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Company

Travel + Leisure Co.

Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.

Founded in 2006

Orlando, Florida, USA

10001+ employees