Docusign · 2 days ago
Lead AI Agentic Engineer
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$158K/yr - $254K/yr
8+ years expDocusign is a global leader in agreement management solutions, serving over 1.5 million customers worldwide. The Lead AI Agentic Engineer will define and drive the technical vision for autonomous IT operations, architecting and operationalizing AI solutions that enhance enterprise security and streamline workflows.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Architect, design, and lead the development of a scalable agentic AI platform using frameworks like Crew AI or Vertex AI to autonomously and proactively remediate end user issues
Define the architectural patterns and best practices for integrating AI agents with SaaS and IT platforms, establishing a robust foundation for self-healing and auto-remediation
Champion and enforce security-first principles by designing and mandating security standards for all agentic workflows to protect corporate assets
Establish the metrics, KPIs, and observability framework to measure agent performance and business impact, driving the strategic expansion of automation
Serve as the primary technical liaison with EUS Ops, Security, and IT platform owners to define the technical roadmap and identify high-impact automation opportunities
Mentor and guide senior and junior engineers, elevating the team's technical capabilities and fostering a culture of innovation and excellence
Own the agentic AI platform strategy, ensuring its scalability, reliability, and secure integration as a core component of the IT ecosystem
Implement and support the cloud infrastructure required for our agentic AI systems, utilizing services on AWS, GCP etc
Evangelize and educate stakeholders on the capabilities and value of agentic AI, driving adoption and influencing cross-functional roadmaps
Qualification
Required
Minimum of 12 years of related experience with a Bachelor's degree; or 8 years of related experience with a Master's degree; or a PhD with 5 years experience; or equivalent experience in AI/ML engineering, IT automation, or agent development
Experience as a Technical Lead managing large projects involving other AI Engineers and cross-functional partners
Proven expertise in agentic AI frameworks, workflow automation, and intelligent IT service management
Hands-on experience with LLMs, RAG pipelines, and enterprise AI integration
Experience in one or more scripting/programming languages (e.g., Python, Java) and building production-ready AI solutions
Experience embedding security and compliance controls into AI/automation workflows
Experience with IT operations, incident management, and ticketing systems
Experience with Agile, DevOps, CI/CD, containerization, and orchestration technologies (e.g., Docker, Kubernetes)
Preferred
Experience with multi-agent orchestration and AI/ML frameworks at scale
Track record of reducing operational burden through AI or automation in complex enterprise environments
Experience designing end-user AI interfaces (chatbots, copilots, self-service portals) and building rapid proof-of-concepts
Familiarity with zero-trust, security monitoring, and cloud-native architectures
Demonstrated prompt engineering expertise and LLM strategy development
Hands-on experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns
Strong leadership, collaboration, and influence skills, capable of guiding cross-functional teams and driving enterprise-wide AI adoption
Certifications in AI, cloud computing, or ITSM platforms
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2025-12-19
2025-12-17
Company data provided by crunchbase