DHL · 2 months ago
Area Quality Assurance Manager
Canal Winchester, OH
Full-time
Onsite
Senior Level
7+ years expDHL is seeking an Area Quality Assurance Manager to oversee quality assurance activities across multiple sites. The role involves managing quality systems, ensuring regulatory compliance, and leading continuous improvement initiatives while liaising with customers and stakeholders.
Courier ServiceDelivery ServiceLocal BusinessLogisticsSupply Chain Management
Responsibilities
Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across multiple sites
Confirm requests for quality support from the site and communicate policies and procedures
Expert regarding selected governmental regulations for the site(s)
Proactive liaison with customer for quality assurance across site(s)
Leads a defined group of Quality Assurance resources and key initiatives, disseminating regulatory and corporate policy changes
Develops and implements policy and procedures for sites under their responsibility
Develop, manage, and oversee site quality managers/coordinators
Leads global and cross-sector QA initiatives
Develops and implements processes for regulated hardware, equipment, and software systems (validated as applicable)
Oversee the maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions
Oversee the licenses, permits, and registrations process
Manages the validation process (as applicable) at a sector or network level and associated change control processes
Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to regulatory guidelines, the contract, and customer requirements; reporting the results to executive management
Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops
Review and provide recommendations on regulatory, customer and 3rd party audits
Review and identify trends within the quality assurance metrics for the organization
Primary customer contact for QA related issues/initiatives as needed
Develop, distribute and maintain regular management reports
Compile executive level reports as required
Ensure site suppliers are assessed. Coordinate, prepare, receive, and act on audits
Qualification
Required
Bachelors Degree or equivalent 4 years work experience, required
7+ years of relevant experience in a regulated environment, required
5+ years of supervisory or management experience, required
People management
Sufficient computer application experience
Strong written and verbal communication
Data analysis experience
Training and facilitation skills
Self management
Problem solving
Project management
Presenting
Report creation
Solution execution
Process development
People development
Quality program start-up experience
Standards development
Customer management
Preferred
Certification related to quality control (RAC, Six-Sigma, etc.)
Benefits
Medical
Dental
Vision
Prescription
Discounted Stock Purchase
General Bonus Plan
401K
Generous PTO policy
Company
DHL
DHL provides international express mail services including logistics services ranging from national and international parcel delivery.
10001+ employees
H1B Sponsorship
DHL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$3.4MKey Investors
Catena
2019-12-20Corporate Round· $3.4M
Leadership Team
Ken Lee
CEO, DHL Express Asia Pacific
Malcolm Monteiro
CEO - Asia Pacific
Recent News
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