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Agentis Longevity · 2 months ago

Longevity Experience Manager (Clinic Manager)

Wauwatosa, WI

Full-time

Onsite

Entry, Mid Level

$70K/yr - $80K/yr

2+ years exp

Agentis Longevity is pioneering care in hormone optimization therapy and other longevity-centric treatments. As the Longevity Experience Manager (Clinic Manager), you will oversee daily clinic operations, ensuring a high-touch patient experience and fostering a positive team culture.

Health CareMedicalNutrition

Responsibilities

Oversee all aspects of daily clinic operations including opening/closing procedures, staff management, and scheduling workflows

Ensure the environment reflects the Agentis standard – clean, efficient, and welcoming

Represent the Agentis brand with professionalism and integrity at every patient and staff touchpoint

Cultivate a positive, team-based culture within the clinic that prioritizes empathy, education, and efficiency

Work closely with the front desk and Patient Experience Specialist to ensure every patient interaction is seamless and supportive

Manage ordering and tracking of medical supplies, retail inventory, and office necessities

Oversee front desk associates, setting expectations for performance, communication, and organization

Maintain accurate and up-to-date patient records in the clinic systems

Process patient payments and support billing workflows in coordination with the central billing team

Track and reconcile daily revenue, ensuring all financial processes are followed with precision

Work closely with the Provider to fill 75%+ of available appointment slots through local outreach, recall, and rescheduling

Monitor and report key operational and clinical KPIs including: Clinic Revenue, Net Promoter Scores (NPS) for both Clinic and Providers, Clinical Protocol Adherence at 95%+ consistency

Qualification

Healthcare operations managementEMR systems familiarityLeadership skillsPatient experience managementFinancial operations oversightPassion for wellnessTeam managementOrganizational skillsCommunication skillsProblem-solving skills