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CBTS · 3 months ago

Delivery Manager - PMO (Professional Services)

United States

Full-time

Remote

Director/Executive

10+ years exp

CBTS is a company that serves enterprise and midmarket clients across the United States and Canada, offering a suite of technology solutions. The PMO Delivery Manager is responsible for leading a team within the Program Management Office to ensure high-quality execution of IT consulting engagements and optimize resource allocation for client satisfaction.

Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry

Comp. & Benefits

Responsibilities

Develop and implement a PMO strategy aligned with IT consulting delivery models and client expectations

Lead a team of project and program managers delivering enterprise IT solutions (e.g., cloud migration, ERP implementations, cybersecurity, digital transformation)

Define and enforce PMO governance, delivery standards, and scalable methodologies (Agile, Waterfall, Hybrid)

Manage a portfolio of complex, multi-phase IT consulting projects across industries such as healthcare, finance, manufacturing, and government

Monitor project health, including scope, schedule, budget, quality, and client satisfaction

Experience and understanding of the operational tools for project budget management

Forecasted Hours and the associated routine compliance to proactively manage projects and mitigate impacts as able

Ability to lead the portfolio management and own the revenue and billing forecast

Routine compliance and review for unbilled milestones, aging backlog, cycle time, etc

Provide executive dashboards and insights to leadership on delivery performance and strategic risks

Standardize project delivery processes and tools (e.g., Jira, Smartsheet, MS Project, ServiceNow)

Drive continuous improvement initiatives to enhance delivery efficiency and reduce time-to-value

Financial acumen regarding the P&L from revenue, gross profit, and gross margin

Understanding of cause and effect of the various metrics that impact the P&L and ability to be agile proactively(as-sold vs as-delivered)

Ensure compliance with client SLAs, regulatory requirements, and internal quality standards

Collaborate with Sales, Solution Architects, Delivery, and Support teams to ensure seamless project initiation and execution

Act as a senior escalation point for delivery issues and client concerns

Build trusted relationships with client executives and internal stakeholders

Recruit, mentor, and develop a high-performing PMO team with deep IT consulting expertise

Promote a culture of accountability, innovation, and client-centricity

Facilitate knowledge sharing and professional development across the PMO

Qualification

PMO leadershipIT project managementAgile methodologiesPMP certificationJira proficiencyClient engagementTeam buildingChange managementCommunication skills

Required

Bachelor's degree in Information Technology, Business, or related field

10+ years of experience in IT project/program management, with 5+ years in a PMO leadership role within a consulting or professional services environment

Proven success in leading enterprise IT projects and building PMO capabilities

Strong understanding of IT delivery models, systems integration, and client engagement

Proficiency in project management tools (e.g., Jira, Confluence, MS Project, Smartsheet)

Excellent leadership, communication, and stakeholder management skills