Apply on Employer Site

Cushman & Wakefield · 2 days ago

Account Director

San Jose, CA

Full-time

Onsite

Director/Executive

$225K/yr - $265K/yr

10+ years exp

Cushman & Wakefield is a leading global real estate services firm, and they are seeking an Account Director to drive profitability and client satisfaction across multiple service lines. The role involves managing client accounts, ensuring exceptional service delivery, and leading a team to achieve financial performance.

CommercialCommercial Real EstateConsultingLeasingLegalProperty Management

Responsibilities

Manage the financial and contract performance outcome of one or more account teams

Maintain a thorough understanding of the client’s business goals and strategies to align real estate services to contribute to these objectives

Establish and implement the overall vision, strategy and performance metrics to the applicable service lines

Develop and maintain strong client relationships

Implement and manage account governance process

Provide disciplined contract management to meet superior delivery of all contract deliverables

Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations

Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities

Oversee risk mitigation and dispute resolution for client and C&W

Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc

Attract and maintain top talent and provide on-going mentoring to team for superior performance

Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc

Responsible for revenue generation, account P&L management, profitability and overall financial performance

Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion

Ensure quantitative and qualitative analytics and evidenced-based decision making

Qualification

Client Relationship ManagementFinancial ManagementIntegrated Facility ManagementProject & Development ServicesBusiness AcumenLeadershipCommunication SkillsTechnical SkillsOrganization Design & ManagementMatrix Organization SkillsPresentation Skills

Required

Bachelor's degree required

Minimum of 10 years at Senior Management level or other similar capacity

Experience in directly leading and managing multi-discipline teams

Client, P&L and contract management experience

Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Portfolio Administration and Strategic Consulting

Ability to develop positive working relationships with agencies, local government officials, and business community members

Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON)

Skilled in financial analysis and knowledge of financial concepts

Ability to comprehend, analyze and interpret complex business documents

Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)