Hollymead Veterinary Hospital - Client Service Representative jobs in United States
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VetEvolve ยท 2 days ago

Hollymead Veterinary Hospital - Client Service Representative

positionCharlottesville, Virginia
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

VetEvolve is a people-first organization focused on supporting veterinary teams to deliver exceptional patient care. They are seeking a full-time Client Service Representative to be the first point of contact for clients, providing exceptional service and maintaining positive relationships while managing appointment schedules and client inquiries.

PetService IndustryStaffing AgencyVeterinary

Responsibilities

Managing the appointment schedule
Serving as the go-between with clients and the medical team to handle prescription refill requests & relay client's questions
Checking patients in and out; processing payments
Engaging with clients to promote the human-animal bond, maintaining positive relationship between clients and our hospital
Maintaining the lobby and entrance to ensure a safe and clean environment
Ensuring accurate patient and client information in our system
Preparing appropriate forms for clients to complete; receiving records from previous veterinary hospitals and updating vaccine information so patient reminders are accurate

Qualification

Effective communicationBasic veterinary knowledgeOffice software proficiencyCompassionate attitudeStress managementClient-focused attitude

Required

Effective written and oral communication skills
Basic veterinary knowledge and terminology
Proficient with office software and equipment
Able to stand and/or sit for extended period; shifts range from 9-12 hours
Client-focused and compassionate attitude
Able to adapt and remain calm in stressful situations
Available to work some weekend shifts and closing shifts

Benefits

Health/dental/vision
Short-term and long-term disability
401k
Flexible schedule
Paid time off
License reimbursement
Hospital-funded CE opportunities
Employee assistance program, and mental health resources
Uniform allowance
Generous pet discount program
Career growth opportunities

Company

VetEvolve

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VetEvolve offers veterinary services.
dateFounded in 2014
location
Falls Church, Virginia, USA
people-size501-1000 employees
web-link
https://vetevolve.com

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Varsity Healthcare Partners
2023-10-16Private Equity

Leadership Team

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Catherine Howell
Chief Executive Officer
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Nick Lodestro
Chief Executive Officer
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Recent News

Pet Age
VetEvolve Appoints Catherine Howell as CEO to Strengthen Partner Practice Success
2025-09-23
PR Newswire
VetEvolve Appoints Catherine Howell as CEO, Strengthening Commitment to People-First Growth and Partner Practice Success
2025-09-04
varsityhealthcarepartners.com
Varsity Healthcare Partners Completes Strategic Growth Investment in VetEvolve
2024-12-27
Company data provided by crunchbase