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Pathward · 2 months ago

End User Computing II

Franklin, Tennessee, United States

Full-time

Onsite

Mid Level

$50K/yr - $84K/yr

3+ years exp

Pathward is a financial empowerment company dedicated to creating financial inclusion for all. The End User Computing II role involves providing support for technology services, administering end user technologies, and ensuring service delivery to the organization.

ConsultingFinanceFinancial Services

Work & Life Balance

Responsibilities

Provides support for Pathward’s technologies and recommends improvements

Works closely with stakeholders to obtain supporting information and data to develop a consistent view of product performance, quality and operational support functions

Contributes to estimates on work in a timely manner and delivers against them

Administrator for end user technologies including workstation design, installation, configuration and maintenance

Performs system integration testing of operating systems, related utilities and hardware

Other duties as assigned

Qualification

Windows 10/11Mac OSOffice 365/M365AzureActive DirectoryAutoPilot imagingJAMFServiceNowVDI supportCustomer-centric mindsetAsset managementInventory controlRelevant certificationsCommunicationInterpersonal skills

Required

Bachelor's degree or equivalent education and work experience

Typically, 3+ years with bachelor's or equivalent

Proficiency with: Windows 10/11, Mac OS, Office 365/M365, Azure, Exchange, Active Directory, AutoPilot imaging, JAMF, ServiceNow (preferred), Teams Rooms support of Virtual desktop infrastructure (VDI), imaging tools, and break/fix procedures

Strong understanding of asset management, inventory control, and shipping/receiving processes

Demonstrated ability to manage tasks independently, prioritize effectively, and adapt quickly to changing demands

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users

Strong interpersonal skills and a customer-centric mindset