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First Advantage · 2 months ago

Bilingual Associate Operations Specialist (Poland, Remote)

United States

Full-time

Remote

New Grad, Entry Level

First Advantage is a tech company delivering innovative solutions and insights to enable customers to manage risk and hire the best talent. The Associate Operations Specialist role involves initiating background checks, communicating with various organizations, and ensuring compliance with client requirements.

Human ResourcesRecruitingSkill Assessment

Responsibilities

Initiating a range of background checks through various third-party services and our own internal systems

Communicating effectively with companies, educational institutions, and professional bodies across the EMEA region via email and telephone

Processing check results in accordance with client requirements

Collaborating with clients and candidates to resolve any process related issues

Conduct analysis of candidates’ backgrounds

Reviewing case files to ensure high-quality, accurate and efficient service

Responding to incoming emails, calls, and requests promptly

Obtain feedback to maintain quality control

Work in a multicultural, team oriented, performance-driven environment

Complete mandatory technical and on-the-job training, including GDPR and privacy training

Operate in accordance with all policies and procedures, ensuring compliance with data protection and privacy legislation

Demonstrating company values and fostering a positive culture

Undertaking other relevant duties within the team

Qualification

Bilingual (English + Language)Data entry skillsMicrosoft Office proficiencyEffective prioritizationProblem ownershipAdaptability

Required

Bilingual in English and either Portuguese, Spanish, Romanian or German

Excellent data entry skills with a keen eye for detail and quality, ensuring all process delivery, data compliance and eligibility rules are adhered to

Effective prioritization of conflicting tasks and the ability to manage your own time to reflect team priorities and business requirements

PC literate, including full use of Microsoft Office products

Flexible and adaptable

An individual that takes ownership of problems and uses initiative to proactively identify and resolve customer challenges

The desire to learn, grow and embrace change in a technologically advanced environment

Supports others and puts people first, working effectively both as an individual and as a wider team member

Behaves consistently with clear personal values that complement those of the organizations culture

Action orientated individual, self-motivated and an awareness of the need for urgency