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BNY · 6 days ago

Associate, Client Service II

Pittsburgh, PA

Full-time

Onsite

Mid Level

3+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Associate II role involves working with external clients to resolve operational issues, support client needs, and contribute to business development efforts while providing guidance to less experienced team members.

Financial Services

Responsibilities

Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY

Support clients in addressing moderately complex operational and technical issues and ensure requests are executed

Apply intermediate problem solving skills, experience, and judgement to analyze information and deliver high quality service to a specialized client base

Provide clients with information related to BNY Mellon products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed

Monitor client inquiries, resolve non-routine issues, and escalate complex issues to the appropriate team member as needed

Use knowledge of client issues and needs to contribute to business development efforts

Participate in internal activities and initiatives designed to improve the client experience and recommend process improvements

Provide guidance to less experienced team members and may have people management responsibilities in some geographies

Support multiple, moderately complex client accounts