Watts Water Technologies · 4 hours ago
Customer Service Representative
Menomonee Falls, WI
Full-time
Hybrid
Mid Level
3+ years expWatts Water Technologies is dedicated to providing safe, clean water for the world and has a rich history of innovation in water solutions. The Customer Service Representative acts as the primary point of contact for customers, managing their orders and ensuring a seamless experience while advocating for customer satisfaction.
Building Materials
Responsibilities
Professionally and expeditiously respond to customer inquiries regarding product and order information, pricing and website/web tools assistance
Apply a high level of knowledge and judgment in resolving service, warranty or technical problems that are within established limits of authority and knowledge
Process incoming and replacement orders, requests for credit memos, returns and invoices within corporate guidelines
Process order expedite requests from sales representatives and customers
Work closely with production teams to meet customer deadlines
Execute order changes, partial shipment requests and cancellation requests
Assist with tracking shipments and providing freight-related information to customers
Promote customer service excellence and positivity throughout the organization
Continuously evaluate, identify and lead process improvements that positively impact customer experience
Assume responsibility for other projects and duties as assigned by Customer Service leadership or Company management
Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
Qualification
Required
High school diploma or equivalency
3+ years of experience working in a fast-paced customer service environment
2+ years of experience working in or supporting a manufacturing environment
Intermediate knowledge of Microsoft Office
Familiarity navigating the internet and working with information on websites
Polished phone etiquette
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable
Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment drug test as a condition of employment
Preferred
Associate's degree or higher
Experience working in or supporting a commercial plumbing environment
Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency
Punctuality and dependability
Ability to be flexible and adapt to changing work priorities and stressful conditions
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts
Maintain productive and collaborative relationships with other Watts employees
Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action
Benefits
Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Company
Watts Water Technologies
We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Pagano Jr
President and CEO
Shashank Patel
CFO
Recent News
Yahoo Finance
2025-09-26
2025-09-25
2025-09-19
Company data provided by crunchbase