Pilot Flying J · 2 months ago
Bilingual Guest Services Representative
Knoxville, TN
Full-time
Onsite
New Grad, Entry LevelPilot Company is an industry-leading network of travel centers with over 30,000 team members. They are seeking a Bilingual Guest Services Representative to respond to incoming calls and emails, ensuring a superior guest experience while processing reservations and payments.
Oil and GasTravel
Responsibilities
Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
Accept parking reservations and process payment for various services offered
Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company
Maintain knowledge of all services offered at company Travel Centers
Maintain working knowledge of all company software aligned with guest or team member needs
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
Qualification
Required
High school diploma or equivalent certification required
Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
Ability to handle difficult issues and complaints while exemplifying guest service
Problem solving skills
Written and verbal communication skills
Strong guest service skills and the ability to exhibit empathy
Ability to adapt to change and willingness to take on new tasks
Strong interpersonal skills
Champion change
Demonstrate a passion for delivering a positive customer experience
Demonstrate professionalism and expertise in an ever-changing environment
Preferred
Experience in retail operations or call center preferred
Intermediate Microsoft Office skills
Bi-lingual in Spanish preferred
Benefits
Medical, Dental, and Vision insurance
Adoption Assistance
Flexible Spending Account
Extensive Training Program
Company
Pilot Flying J
Company Overview Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members.
Founded in 1958
10001+ employees
H1B Sponsorship
Pilot Flying J has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (48)
2023 (28)
2022 (29)
2021 (40)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$1.48MKey Investors
U.S. Department of AgriculturePennDOTIllinois Environmental Protection Agency
2025-01-10Grant· $0.19M
2023-08-15Grant· $0.81M
2023-06-05Grant· $0.48M
Leadership Team
Joe Lillo
Chief Financial Officer
Amanda Whitlow
Director, Human Resources Business Partner
Recent News
Business Wire
2026-01-08
DBusiness Magazine
2025-10-22
Company data provided by crunchbase