Upchurch · 3 months ago
Director of Service DFW
Arlington, Texas
Full-time
Onsite
Director/Executive
7+ years expUpchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. The Director of Service is responsible for the leadership, management, and financial performance of the Service Division, ensuring high-quality service delivery and driving branch growth through operational excellence and customer satisfaction.
CommercialConstructionResidential
Responsibilities
Ensure profitable and high-quality delivery of all services
Ensure the service team delivers superior customer service
Drive operational efficiency and gross margin improvement
Promote safety, compliance, and accountability across all projects
Develop and retain a high-performing service team
Direct all service operations within the branch, ensuring alignment with company policies and standards
Lead and mentor branch service management, technical teams, and administrative staff
Set clear expectations for performance, accountability, and customer satisfaction
Serve as a visible leader in the branch, fostering teamwork and a positive work culture
Achieve branch service revenue, gross margin, and EBITDA targets
Monitor financial performance and implement corrective actions to address variances
Control branch operating expenses while maximizing workforce utilization
Support business development efforts, particularly in preventive maintenance agreements and local service projects
Oversee scheduling, dispatching, and completion of service work to ensure customer commitments are met
Maintain efficient use of manpower, tools, and equipment
Ensure branch operations comply with safety standards, regulatory requirements, and company procedures
Monitor ERP systems and reporting tools to ensure accuracy in job costing, labor tracking, and billing
Recruit, train, and retain qualified branch service personnel
Develop future leaders by providing mentoring, coaching, and professional growth opportunities
Conduct regular performance evaluations and address performance issues promptly
Promote a culture of safety, accountability, professionalism, and continuous improvement
Engage with employees to improve retention and build long-term team stability
Build and maintain strong relationships with branch-level clients, contractors, and vendors
Act as the primary point of escalation for branch service customers
Drive growth in preventive maintenance contracts, retrofit work, and emergency service response
Represent the company in the local business community and industry organizations
Conduct personal site inspections to promote safe work practices and regulatory compliance
Enforce company safety policies and ensure proper documentation is submitted
Collaborate with the Safety Department to investigate incidents and improve safety programs
Contribute to company-wide strategic initiatives, particularly in areas of service delivery, scalability, and client growth
Analyze market trends and recommend improvements to service offerings or operational approach
Qualification
Required
7+ years of progressive leadership experience in commercial or industrial HVAC and plumbing projects
Proven success in leading branch or regional service operations with P&L responsibility
Preferred
Bachelor's degree in Business, Mechanical Engineering, Construction Management, or related field
Benefits
Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holiday pay.
Opportunities for professional development and certification assistance.
Company
Upchurch
Upchurch Services, LLC is a full-service mechanical contracting company. We provide exceptional service to our customers throughout the SEC region.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Davidson Kempner
2024-03-27Private Equity
Recent News
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